Most printing problems in QuickBooks Online can be resolved by updating Adobe Reader/Acrobat to the latest version or by repairing your Adobe installation. Updating, repairing, or re-installing your Adobe Reader/Acrobat is simple and can be accomplished by following a few simple steps.
| Note: This article discusses printing in Windows. For help printing in Mac OS X, see Troubleshoot printing issues in Safari. |
Automatic updates for Adobe Acrobat and Adobe Reader
Adobe Acrobat and Adobe Reader will automatically detect if a new version of the software is available. The program will check for a new version when you launch either Acrobat or Reader as an application, and will prompt you to install a new version when it's available.
Update Adobe Reader/Acrobat
Check the Adobe website for detailed instructions.
Repair Adobe Reader/Acrobat
If you've updated to the latest version of Adobe Reader/Acrobat and it hasn’t fixed the problem, you'll need to repair your Adobe installation.
- Close Acrobat/Reader and all open web browser windows.
- Select the Start button at the bottom left of your screen.
- Type Control Panel, then press Enter.
- Select Programs and Features.
- Select Acrobat or Adobe Reader, then Uninstall/Change.
- In the Setup dialog box, select Next.
- Select Repair, then Next.
- Select Install.
- When the process is complete, select Finish.
- Restart your computer.
- Log back in to QuickBooks Online, then try to print.
| Tip: If repairing Adobe Reader doesn't fix the problem, it may be necessary to uninstall and reinstall Adobe Reader. |
Uninstall Adobe Reader/Acrobat
| Note: Acrobat Professional is not a free program like Adobe Reader. Don't uninstall Acrobat Professional unless you have the DVD or the installation download and product key/serial number from Adobe to reinstall it with, unless you're planning to install and use Adobe Reader instead. |
- Close Acrobat/Reader and all open web browser windows.
- Select the Start button at the bottom left of your screen.
- Type Control Panel, then press Enter.
- Select Programs and Features.
- Select Acrobat or Adobe Reader, then Uninstall/Change.
- Select Yes to confirm.
Re-install Acrobat Professional
To reinstall Acrobat Professional, use the DVD or the installation download you received from Adobe. To reinstall Adobe Reader, visit https://get.adobe.com/reader/.
When done, log back in to your QuickBooks Online company, then try to print.
Still need help?
If you're still having printing problems after completing the recommended steps, check out Troubleshooting printing in Windows for further help.
That's it. You now know how to update, repair, or re-install Adobe Reader/Acrobat.