940 Sch A

Hi Rob,

I appreciate you contacting our phone support team about recording the Schedule A payment. I'm here to answer your query.

QuickBooks Online Payroll automatically calculates the FUTA credit reduction tax at year-end. Since the fourth quarter didn't reflect on your end, I suggest reaching out to our payroll support team. One of the agents there has access to your account. Thus, helps you with this matter.

You can contact us through the ? Help icon. Then, continue with the on-screen instructions to successfully get in touch with the team.

Moreover, if you want to know how FUTA Credit Reduction impacts your state, you can check these articles: 

• Understand Federal Unemployment Tax Act (FUTA) Credit Reduction States
•  How do you calculate FUTA taxes?

Keep me posted whenever you have concerns about tracking taxes.

Thanks for your response. Just an update we just got off the phone with QB support and they were able to do something on the back end that made the Sch A amount show up so we could initiate the payment through QBO Payroll. Also QBO did calculate the correct amount. So you must support the Sch A. 

My particular problem has been resolved for my company after contacting support however we do payroll for several clients and each time we have this issue with the 940 liability we have to contact support each time. Seems like this is a global problem with QBO Payroll. Are they going to provide a fix for this?

Having the same problem.  My staff tried to get Intuit to fix but because "her name is not on the account" they would not help....so frustrating.  Going to wait a few days and hope they realize they have a problem and fix it online.

Thanks for joining the thread, @rbolton1130. We'll share details on why customers are routed to the Customer Care Team whenever they encounter errors or issues with 940 liability inside QuickBooks Online (QBO).

We understand the importance of this matter, and the reason why we're routing customers to our Support Team is that they can have the tools to access the account in a secure environment and review every detail the customer has to determine the root cause of the issue and make payroll correction.

 Also, since this is a public forum, customer's information will be at risk if they share it in the threads. In this case, it would be safer to reach out to the Customer Care Team to prevent sharing personal information that others may use in suspicious activities.

In addition, you can check this page to help you prepare to wrap up this year’s payroll and prepare for the next: Year-end checklist for QuickBooks Online Payroll.

We look forward to having you here again if you have any additional questions or need assistance managing taxes inside QuickBooks. We'll be around to help you out. Keep safe. 

Oh don't get me started I feel your frustration. Ever since they did away with Intuit Online Payroll we've paid more and it's harder to keep working. I've had several problems that they wouldn't address because we were the primary admin on the payroll account but not on the clients QBO account so I either had to get them to make me primary admin on their QBO account or make them primary admin on the Payroll account. So much hoop jumping to get a simple payroll export to work. It' almost seems like Intuit is trying to cut us out as the middle man and go directly to our clients. Our clients pay us to take things like this off our plate and when we have to involve them it's a chore.

Rob

Well obviously we wouldn't share client information in these forums. What would be nice if you are aware of the "glitch" or what ever you want to call it fix it across the board so we don't have to contact support one client at a time. Also it's frustrating when one person tells you that you that they cant do anything then you call back and another person says oh yes we're aware of the problem lets fix it for you. We just want it to work for everyone.

Rob