Adjusted sick time not printing correct on paychecks

Thought I'd mention that I ran an Employee Paid Time Off List and the available hours listed for each employee is the amount I adjusted.  It matches the sick hours available in each employee record.  Not sure why the paychecks and paystubs are not correct.

Hi there, clang0760.Let me guide you to the correct support to handle your paychecks.

Since you're having issues with sick time adjustments for your employees, I suggest contacting our Customer Support Team. They have the tools to check your account and help you correct your paychecks. Here's how you can reach them:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then hit Continue.
5. Sign in to your Intuit account. Click Continue and then Continue with my account.
6. We'll email you a single-use code. Enter your code and select Continue.
7. Select to Chat with us or Have us call you.
    

QuickBooks Desktop Payroll Basic, Enhanced or Standard, M-F 6 AM to 6 PM PT

QuickBooks Desktop Assisted Payroll, any time, any day.

Moreover, check out this article to fix sick and vacation accrual issues: Fix incorrect sick and vacation accruals in QuickBooks Desktop Payroll.

Hit reply in the thread if you need further assistance in managing sick time on your payroll. I'll be around to help.

Hi!  Thank you for your reply.  I did speak with someone regarding this issue and she was not able to help me. She verified that I have everything setup correctly.  I decided to just let my employees start accruing sick time on 12/31.  Somewhere there is a disconnect from the hours available in each employees record and what prints on their paychecks.  I can't give my employees a paycheck that has incorrect sick time listed.

Hello there, @clang7060.

I understand the concern about the discrepancy between the hours available in each employee's record and what prints on their paychecks. I want to ensure you get the support you need to address this issue.

It seems like you've already reached out to our support team, but I recommend contacting them again for a thorough review of your account in a safe and secure environment. They can provide real-time assistance to ensure there's no disconnect between the hours recorded for each employee and what appears on their paychecks.

Here's how to reach us:

1. Go to the Help menu. Then, select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Enter a brief description of your concern. Then, hit Continue.
4. Sign in to your Intuit account.
5. Enter the code you'll receive in your Intuit email. Then, click Continue.
6. Choose to Chat with us or Have us call you.

You can check out their support hours here: Contact QuickBooks Desktop support.

You might want to run, print, and customize payroll reports. Here's a guide on how: Run payroll reports.

If you have any other concerns regarding payroll, please don't hesitate to leave a reply below. The Community is always here to lend a helping hand and provide the assistance you need.

Hi!  I already changed everything back.  I'm not going to mess with it anymore.  The person I spoke with at Quickbooks told me that I cannot change the sick accrued amount.  When I look at the employees paycheck detail, it's not available for me to modify.  She also said that by law I cannot change it, which I know is wrong.  None of this is controlled by the state.  I should be able to change the sick hours available for each employee and have it print correct on the paychecks.  I think it's a problem within Quickbooks itself that I cannot fix.  Hopefully someone will be able to correct this for other customers in the future.