being forced to go to Mac quickbooks payroll online from my desktop

I can imagine the hurdle you've been through in running payroll, dominga_h.

Let me make it up to you by making sure this issue gets investigated.

I understand that you've contacted our support team, but I'd still recommend reaching out to them. They have full access to your account and can further check why the Subscribe button isn't working. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

To contact our support, please click on this link: QuickBooks Support Team.

Additionally, I've added this article that'll help you manage your payroll in QuickBooks:

• Advanced Time Tracking
• Auto Payroll 
• Process or run payroll
• Run payroll reports

In case you'll need assistance in dealing with payroll tasks, don't hesitate to get back on this thread. We're always here to help you.

I have contacted them over and over, and they all say they cannot resubscribe me. They can't figure it out. 

Still one week later, and no one can fix this issue. Anyone else run into this problem? where you are unable to resubscribe your payroll? I've tried under safari, google chrome, and google chrome incognito. help

Hi there, dominga_h.

I appreciate you for coming back to the thread.  This isn't the kind of impression that I'd like you to have, and we know how much time it can take and how precious resubscribing your payroll is important. With this, I'll ensure that this matter will be addressed.

To begin with, we didn't receive any issue about being unable to resubscribe payroll from other users. Then, I can also see that you've already contacted our QuickBooks Support Team. However, I still recommend reaching them again. They have the tools to review your account and conduct screen sharing to help investigate why you're unable to resubscribe your payroll.

Please refer to this article to see various payroll reports that you can use to view useful information about your business and employees in QuickBooks Online: Run payroll reports.

Please don't hesitate to reach out to me here should you have any further questions about payroll, I want to make sure you're taken care of. Stay inside and take care always!