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dove278057
Level 1

Can an E-file be cancelled?

 
1 Comment 1
JamaicaA
QuickBooks Team

Can an E-file be cancelled?

Thanks for dropping by the Community, @dove278057. I’ve got the steps that can help you cancel your e-file.

 

If you need to make corrections to your payroll data or delete an e-file that has not been processed yet or is manually recorded, you can follow these steps:

 

  1. Go to Taxes > Payroll tax.
  2. Under Taxes, click the View tax payments you have made link.
  3. Select the name of the tax payment. Change the date range if necessary.
  4. From the View and Print Form drop-down, choose Delete.
  5. Hit Yes to confirm deletion.

 

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Cancelling an e-filed form requires access to your payroll account, which we're unable to do here in the Community without asking your details. For security purposes, I don't want them to be displayed here.

 

That said, I highly suggest contacting our Payroll Support team. They have tools that can pull up your account in a secure environment and cancel the submission for you.

 

  1. In your QuickBooks Online account, go to Help > Assistant.
  2. Type Talk to a human and proceed with, I still need a human.
  3. Click the Contact us link.
  4. Select either Messaging or Callback.


I’m adding this article to file your sales tax return and record your tax payment in QuickBooks Online. You can also check your e-file and e-pay status here.

 

For reference, I’ve also added this link in case you want to delete a tax payment.

 

I'm just a post away if you have any follow-up questions about e-file. You can click the Reply button and I'll get back to you as soon as possible.

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