Can I turn off payroll emails to our accountant?

Yes, you can, KenW.

To customize your payroll notifications, here's what you'll need to do:

1. Click the Gear icon at the top.
2. Select Payroll Settings.
3. Under Customize Email Preferences, select Accountant from the drop-down list to edit your settings for the notifications.
4. Click OK.

If you have any other questions or need more help, feel free to post here anytime. I'll be around to assist. Have a great day. 

There is no Customize Email Preferences in my Payroll Settings.

The steps above are for the QuickBooks Online Accountant (QBOA) platform, @KenW. This is why you're unable to view the Customize Email Preferences on your Payroll Settings page. Let me point you in the right direction on how you can turn-off payroll emails to your accountant.

There's a need to verify your payroll account details to update your email preferences. Since we're unable to do that here in the Community for security purposes, I'd recommend contacting our Payroll Care team. They can securely pull up your account and have the necessary tools to disable payroll emails to your accountant.

In case you want to talk to one of our representatives to relay this matter, you need to request a callback. Here's how:

1. Go to the Help menu.
2. Choose Contact Us. 
3. Enter your specific concern in the What can we help you with? field. 
4. Click Let's talk. 
5. Select Get a callback. 
6. Enter your contact details. 
7. Click Confirm my call. 

I've attached a screenshot below for your reference.

In the meantime, I'm adding this article to further guide you in managing your payroll account in QBO: QuickBooks Help Articles. It includes topics about subscription management and setting up and editing your payroll, to name a few. You can click the + More topics button to view other selections.

Let me know how it goes in the comments below. If you have other concerns about managing payroll emails and inquiries about its setup, I'm just around to help. Take care always.

I’m here to guide on how to turn off all email notifications sent to you, @Anonymous.

You can turn off payroll email notifications in the Payroll Settings. 

If you want to avoid receiving notifications such as Training, Marketing hub, surveys, etc, we can proceed to the Account and Settings page to turn this off. Let me show you how:

1. Go to the Gear icon and select Accounts and Settings.
2. Choose the Company tab.
3. Click Marketing Preferences.
   
   
   
   
4. Choose Data & privacy tab.
5. Under Notifications, click View next to QuickBooks Accountant.
   
   
   
   
6. Below QuickBooks Accountant, toggle the radio button to turn it off. 
7. Lastly, Save the changes.
   
   

I'm also adding this resource to alert appropriate people through email notifications when making changes to your projects in the QuickBooks Online Accountant Work tab: How to turn on work email notifications.

Keep me posted if you need more help in managing your email notifications in QuickBooks. I'll be more than happy to assist you always. Have a nice day ahead.

I am using Quickbooks accountant and cannot find the way to customize emails received.  I want to stop receiving email notification that a payroll direct deposit was made for a client.

Hi there, @Karaethon. Let me help you navigate on how to customize emails received.
 

 You can turn off an option by navigating on your QuickBooks Online account to stop receiving email notifications.
 

Here's how:

1. Go to the Gear icon.
2. Select Payroll Settings.
3. On the Email notification tab, click the Edit/pen icon to turn it on/off.
4. Click Save and Done.

For future reference, if you want to know how to turn on work email notifications you can check this article.
 

Feel free to post  a reply if you want to know more in navigating your QuickBooks Online Accountant. I'll be happy to assist you. Have good one!

I do not have an email preferences tab where you have indicated. any other suggestions??

Thanks for updating us about this, vaughan1. I know it can be challenging when you can't turn off the email notifications. It's my priority to get this resolved.

May I know what options do you have when following the steps shared by my colleagues in turning off the email notifications? Adding additional details will help us provide an accurate solution to resolve this. A screenshot would be a great help too.

Also, you can always visit our Help articles page for reference. There, you can read some of our helpful articles that will guide you in your future tasks.

I hope you can respond to me on this thread so we can work with your concern together, vaughan1. Please know I'm ready to assist you further.

I do not see any email notifications settings in my accountant settings nor in my client file. Is it something the client has to do on their end?

Good morning, @vaughan1. 

Thanks for reaching back out. Allow me to point you in the right direction. 

Since you're unable to see the option, I suggest contacting our Customer Support Team so they can take a closer look. Here's how: 

1. Go to the Help menu. 
2. Press the QuickBooks Desktop Help option. 
3. Click the Contact Us hyperlink.
4. Give a brief description of the issue and hit Let's talk. 
5. Scroll down and choose to Get a callback. 

It's that easy! 

Keep us updated on how the call goes. I want to ensure that you get taken care of today. Have a wonderful Friday! 

Did this ever get resolved?  I have the same problem but opposite.  I receive the payroll tax notifications regarding my clients... which I prefer.  On all of their setups it says the following "sending payroll notifications to you and your firm".  For the one client that I am not receiving it on, I need to find out how to receive it for that client!

Thanks for checking in with us, marcycpa. 

I've checked here on our ed and there's no reported case about this one. Your client can customize the payroll notification for them to receive it on their end. Wherein the notification can help them (or the accountant) stay on top of the payroll. Here's how: 

1. Click the Gear icon at the top of the page.
2. Tap Payroll Settings in the Settings section.
3. Hit the pencil icon in the Email preferences section.
4. Choose the day when the reminders are sent — the same day that the payroll submission is due or the day before the submission is due.
5. Press Save.

If the same thing happens, I'd recommend contacting our Payroll Support Team. They can securely pull up your account and help you with this one. Here's how:

1. Go to the Help menu.
2. Choose Contact Us.
3. Enter your specific concern in the What can we help you with? field.
4. Click Let's talk.
5. Select Get a callback. 
6. Enter your contact details.
7. Tap Confirm my call.

The Community always has your back, and I'm just a post away should you ever need anything. Just leave a comment below and I'll get back to you. Have a great day ahead.

I had to call in to support, it was the only way to stop the email notifications for some reason.

Just like all the others mentioned for a couple years now... there isn't an "email preferences" option!!!!

I am having the same issues.  I am in the Payroll Settings tab as you mentioned and in the Email Notifications there are certain notifications I can turn off and others that do not give me the option to turn off.  How can I edit these additional notifications?

Let me chime in on the thread to assist you, @mrfcpa.

I’ll share some insights about the notifications and point you in the right direction for help.

Our back-end system is configured to alert them when payroll is performed when you connect with an accountant and use payroll since they might be able to assist you with your books.

I verified that the only notification types that can be turned off are payday notifications and tax payment reminders. Otherwise, the option isn’t available. 

I understand why you wanted to disable the notification to your accountant. This aids your accountant in not getting bombarded with your payroll notifications. Moreover, I want you to get this sorted out so you can get back to business seamlessly and in no time. Thus, I recommend you contact our Technical Support Team.

Since the Community is a public forum, the best option we can do is to reach out to our live expert. This way, they can pull up your account securely while maintaining your privacy. Also, they can provide fixes immediately. Please see the steps below:

Here’s how:

1. Go to the (?) Help icon in your QuickBooks Online (QBO) account.
2. Select the Search tab, and click Contact Us.
3. Enter a brief discussion of your concern and click Continue.
4. Select either Chat with us (if you prefer messaging) or Give us a call.

You’ll want to check their availability by checking out this article to get assistance at the time of your convenience: Contact Payroll Support

Keep me posted about turning off payroll notifications. I want to ensure that this will be sorted out. Stay safe!

So in the payroll settings, email preferences for QBO, you can view the email notifications that send to "You and your accountant", but you cannot change them. Why? What's the security with this? I'm a verified administrator in QBO. It's my account. I pay the monthly subscription. I can delete my accountant from my user settings, but I cannot change the email notifications for whether I want my accountant receiving a slew of unnecessary email notifications? I have to call support (which is always a major hassle of time and availability), to get it changed? Makes absolutely no sense. Sounds more like a missing feature of QBO and should be fixed ASAP.

Do you seriously work for Quickbooks?  Not one of those options have to do with the payroll emails the OP asked about. 

Do you seriously work for Quickbooks?   Not one of those options have to do with the payroll emails being asked about.

None of the QBO support people can seem to figure out how to do this. Can you provide any type of link or article number that i can give them when i call in?

I appreciate you for joining the thread, @SWPeric. I'll help you turn off notifications in your QuickBooks Online (QBO) account.

Please know that for the notification to stop flowing on your end, you'll want to go to your Payroll settings. I'll input the steps below so you can proceed. To begin, here's how:

1. Access your QuickBooks Online company.
2. On the top-right corner, click the Gear icon.
3. Under You Company column, select Payroll settings.
4. Go to the Email notification, and then click the Pencil icon to edit.
5. Tick the box for the notification you want to turn off.
6. Once done click Save.

Also, if you have a QuickBooks Accountant Online account, you can follow the steps that I've provided to turn off any available notification.

If the issue persists, I'd recommend reaching out to our Customer Care Team. This way, they can have someone from our team check on your account to determine why the option to turn off notifications isn't available. See this article for more information: QuickBooks Online Support.

I've got also got you this article in case you'd like to make changes with your company's information in QBO: Change your business name, contact info, or EIN in QuickBooks Online.

Don't hesitate to post here again if you have any additional QuickBooks-related concerns. I've got your back, and I'll help you again. Stay safe!

Hey @Kurt_M . Read the issue before replying please. The ISSUE is we want to turn OFF notification to our Accountant, NOT turn off notifications. QBO does not allow changes/edits to any of the following:

Hello, slbooks.

I understand how important it is for you to remove your accountant from receiving notification. Currently, it is a default to notify the accountant of any changes or significant activities that happen within the company. It's one method of notifying them so that they may assist you in keeping your records accurate and payroll compliant.

The ability to opt out of receiving notifications is a fantastic addition for future product enhancement, and I recommend sending suggestion to our product developers. They'll review your idea and may update it in the future.

Here's how:

1. Click the Gear icon, then select Feedback.
2. Enter your product suggestion.
3. Once done, hit Next to submit.

Furthermore, you can always visit our Help Articles page for additional information and resources to assist you with future tasks.

If you have follow-up questions about notification settings, let us know. We're happy to help you.