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Best answer April 24, 2019
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Thanks for letting me know about this, @kevinsmith2142.
Allow me to provide some more details to get this issue sorted out.
If you are using the US version of QuickBooks, English should be its default language. For now, you can check the language setting of the browser that you're currently using to see if it's English. To do that, please see the sample screenshot that I've provided:
Once verified and the issue persists, you can try accessing QuickBooks using a different browser. This is to test if the issue is browser related.
Here are the different keyboard shortcuts to open a private browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If it works fine, you can go back to your regular browser and clear its cache. Please follow the outlined steps in this article depending on the browser you're using: Delete or disable cache and temporary internet files in your web browser.
Lastly, if the problem continues after trying all these steps, I'd suggest reaching out to our Customer Care Team. They have advanced tools like the remote-viewing session that can help identify the main cause of this concern.
Please let me know how it goes, or if you have other questions regarding QuickBooks. I'll be around to provide further assistance. Take care.
Thanks for letting me know about this, @kevinsmith2142.
Allow me to provide some more details to get this issue sorted out.
If you are using the US version of QuickBooks, English should be its default language. For now, you can check the language setting of the browser that you're currently using to see if it's English. To do that, please see the sample screenshot that I've provided:
Once verified and the issue persists, you can try accessing QuickBooks using a different browser. This is to test if the issue is browser related.
Here are the different keyboard shortcuts to open a private browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If it works fine, you can go back to your regular browser and clear its cache. Please follow the outlined steps in this article depending on the browser you're using: Delete or disable cache and temporary internet files in your web browser.
Lastly, if the problem continues after trying all these steps, I'd suggest reaching out to our Customer Care Team. They have advanced tools like the remote-viewing session that can help identify the main cause of this concern.
Please let me know how it goes, or if you have other questions regarding QuickBooks. I'll be around to provide further assistance. Take care.
