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livealohabbq
Level 1

Can the community help? SUI: Effective date you entered affects paychecks you've already created. Contact customer support to use this date or enter a different date.

Has anyone been able to overcome this error without the need for contacting a QB rep?
Solved
Best answer October 17, 2021

Best Answers
Angelyn_T
QuickBooks Team

Can the community help? SUI: Effective date you entered affects paychecks you've already created. Contact customer support to use this date or enter a different date.

Hi there, @livealohabbq. I'm here to help you in fixing the error message you've received here in the Community forum.

 

This error happens when updating a State Unemployment Insurance (SUI) rate for your payroll transactions especially if the effective date affects your past paychecks. As suggested, you can change the date to proceed with the process.

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Go to the Gear icon, then select Payroll settings.
  3. Next to the state, select the Edit ✎ icon.
  4. In the State Unemployment Insurance (SUI) Setup section, select Change or add new rate.
  5. Enter your new rate and its effective date.
  6. If you have a surcharge or assessment tax rate, enter it here as well.
  7. Enter your new rate and its effective date.
  8. Hit OK to save your changes.

 

However, if you have existing paychecks with the wrong rate, or need to correct a prior quarter rate, you need to connect to our Support Team for further assistance. A live representative can pull up your account securely and help you update the rate with its exact effective date.

 

I'm adding this article for more tips about updating your SUI rate in QuickBooks or Intuit Payroll: Update your State Unemployment Insurance (SUI) rate in QuickBooks or Intuit Payroll.

 

For additional resources about employees' payroll and taxes, you can also review the information from this link: Help on common payroll topics.

 

Please feel free to get back to me here for any additional questions about your State Unemployment Insurance. I always have your back. Keep safe!

View solution in original post

1 Comment 1
Angelyn_T
QuickBooks Team

Can the community help? SUI: Effective date you entered affects paychecks you've already created. Contact customer support to use this date or enter a different date.

Hi there, @livealohabbq. I'm here to help you in fixing the error message you've received here in the Community forum.

 

This error happens when updating a State Unemployment Insurance (SUI) rate for your payroll transactions especially if the effective date affects your past paychecks. As suggested, you can change the date to proceed with the process.

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Go to the Gear icon, then select Payroll settings.
  3. Next to the state, select the Edit ✎ icon.
  4. In the State Unemployment Insurance (SUI) Setup section, select Change or add new rate.
  5. Enter your new rate and its effective date.
  6. If you have a surcharge or assessment tax rate, enter it here as well.
  7. Enter your new rate and its effective date.
  8. Hit OK to save your changes.

 

However, if you have existing paychecks with the wrong rate, or need to correct a prior quarter rate, you need to connect to our Support Team for further assistance. A live representative can pull up your account securely and help you update the rate with its exact effective date.

 

I'm adding this article for more tips about updating your SUI rate in QuickBooks or Intuit Payroll: Update your State Unemployment Insurance (SUI) rate in QuickBooks or Intuit Payroll.

 

For additional resources about employees' payroll and taxes, you can also review the information from this link: Help on common payroll topics.

 

Please feel free to get back to me here for any additional questions about your State Unemployment Insurance. I always have your back. Keep safe!

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