Contractor Direct Deposit Payments - Bank Account Info Not Showing Up

Hi there, mvlah2727.

I recognize how vital it is for your company to pay your contractors via direct deposit. This saves you time and allows you to focus on other accounting responsibilities.

In cases like this, we'll need to check your direct deposit settings and account to figure out where the issue is coming from. However, it requires us to gather personal information to gain access to your account. So, I advise getting in touch with our Payroll Support Team.

They can look into this matter more thoroughly. Then perform in-depth troubleshooting steps in a secure space. Once the permanent solution becomes available, our specialists will walk you through the implementation process.

To obtain the support information:

1. In your company, head to the Help icon in the upper right to display the support window.
2. Choose the Assistant tab and then enter a brief description of your concern in the Type something field. For example, issues with direct deposit for contractors. 
3. Click the Get help from a human link and type a phrase or keyword in the What can we help you with? box. 
4. Press the Continue button to view the support options.
5. Pick Chat to start a conversation and Callback to speak with an agent.

To find out more about paying your contractors by direct deposit, click here to view the full details. It includes links to pay contractors by check as well as instructions on how to create vendor payments.

Additionally, the following link has a list of subjects that will help you handle your payroll, taxes, banking transactions, and other accounting activities effectively: Community guide.  

Reach out to me again if you have other direct deposit concerns. I'd be delighted to respond to them. Have a great weekend ahead.

I've been having this same problem for quite some time and have opened a ticket with Quickbooks with no answer. Did you get this resolved? 

I'll make sure you get the right support available so you can get the assistance you need.

I understand how essential this would be for you and your business to accurately set up your contactor's direct deposit payments. To help us accumulate more data and information, this requires a further review of your account to narrow down the issue you're having. 

I'd suggest contacting our Customer Care Team again. This way, they'll further review and conduct detailed research on your account to identify what's causing the issue and might create an investigation ticket if necessary. 

Here's how you can reach them:

1. On your QuickBooks Online (QBO) account, go to the Help icon and select Contact Us.
2. Enter your concern, and click Let's talk.
3. Start a chat with a support expert.

Moreover, I've added this article to guide you in managing and reviewing your business finances and other reports you'll need to track your financials: Run payroll reports.

You can always add a reply in this forum if you need additional assistance handling contractor payments in QBO. We'd be glad to have you back and assist you further. Keep safe, and have a good one!

I am having the Same issue.  The contractor can show me a screenshot of the bank info they have entered but the info is not coming through.  The W-9 and other info works.

Thank you for participating in the thread today and informing us of your experience, seanboyd. Let's sort this out to complete your contractor's details and pay them immediately.

It shouldn't be happening with your contractor's bank information. Since the bank account details doesn't reflect after having them filled out, I suggest checking this with our QuickBooks Online (QBO) Support for further assistance. From there, a live representative can look into your account securely and investigate this behavior.

For now, you can temporarily enter the bank details manually by following these steps:

1. Sign in to your account.
2. Click on Payroll at the left pane, then tap on Contractors.
3. Tap on the contractor's name to add the Bank account. As prompted, enter the following:
   • Account Number
   • Account Type
   • Routing Number
   • Account holder's Phone Number
   • Account holder's Full Name
4. Save the changes.

I'm also adding this article for more reference about tracking contractors and their payments in our system:

• Set up contractors and track them for 1099s
• Invite a contractor to add their tax info

Additionally, here's how you can use direct deposit to pay independent contractors in QBO:

• Set up and manage direct deposit for your contractors
•  Pay a contractor with direct deposit

If you have any further questions while managing your contractors' profiles, let me know in the comment section below. I'd be delighted to assist you once more. Keep safe!

We know how to do this process as we have set up hundreds of contractors.  It is just the last four where the bank info in not importing.  The contractors have sent screenshot confirming that they have entered the bank info the same as all of our other contractors.  The bank info is not passing through.

We are still having this issue, we have had some success here and there over the last year with direct invites inputting their info, and I thought it was resolved but we just invited 30-40 contractors in the last week who all entered their bank account info and we cannot see it or process payments with it.  There is a pretty significant issue with the system and would be helpful to get a tech experts input instead of just instructions on how to add a contractor which we know how to do.

We are having this issue as well, exactly as described above. This seems to be a bug within QBO when setting up direct deposit for Contractors. It appears to work fine for Employees, but not Contractors. Hope this is resolved soon.

Hello, Smitty301. 

I can imagine how difficult and time-consuming this process must have been for you. Please know that we value your concerns greatly, and we are fully committed to resolving this matter. You can rely on us to do everything we can to address your issue promptly and satisfactorily. 

With that said, I suggest reaching out to our Customer support team, as they will be able to isolate the issue in a secure manner better. Please rest assured that your company's security is our top priority, and we want to ensure that everything is taken care of for you. 

I'll include these steps how:

1. Go to Help (?).
2. Select Contact Us.
3. Enter your concern, then select Let's Talk.
4. Choose either to:
   • Start a chat with a support expert, or
   • Get a callback from the next available expert. 

I'm also adding this article about tracking contractor payments: Set up contractors and follow them for 1099s in QuickBooks. 

Let me know if there you have follow-up concerns regarding your contractors. I'll be around in the Community. Have a great day!

Has anyone gotten a resolution to this issue. I am having the same issue.

Hello there, @jamienobles. I'm here to provide updates about the missing bank account details of your contractors in QuickBooks Online (QBO).

As per checking in our database, we've received similar reports about the missing bank account information after the contractor's self-setup. We recognize this is unusual behavior, and our Engineering Team is looking for a permanent solution to fix this as soon as possible. Please know that specific measures are needed to ensure it won't happen again.

In the meantime, you'll want to manually enter your contractor's bank account information. Here's how:

1. Select the Payroll menu, then Contractors.
2. Pick the existing contractor to add or edit bank info.
3. Choose Bank account. Then, enter the following: Account Number, Account Type, Routing Number, Account holder Phone Number, Account holder Full Name
4. Click Save.

While we're unable to provide exact dates for when this issue will be fixed, I encourage you to contact our Technical Support Team. This way, they can add you to the list of affected users, and you'll receive an email notification once an update is available.

Moreover, you can visit these resources for more details on how you can pay your independent contractors in QBO:

• Set up and manage direct deposit for your contractors
• Pay a contractor with direct deposit

We appreciate your patience while we're working on a permanent solution. I'm always here if you need further assistance related to QuickBooks.

I have this same problem with a client.  Just finished a chat with support and the back end had to work on it but one thing they did was change my bank type to Checking instead of Cash on Hand.  So try that before you call.

I'm having the same issue.  Is this going to be addressed?

We understand how challenging this can be, @elishaw. 

Upon checking, we have an ongoing investigation about the inability to save contractors' information on QuickBooks Online (QBO). With that, I recommend contacting our support team. By doing this, they'll get your account information securely, and you'll be added as one of the affected users. You will receive accurate notifications about the progress of this investigation. 

To contact us: 

1. Go to the Help icon, then select the Search tab. 
2. Choose Contact Us. 
3. Enter a brief description of your situation in the What can we help you with? field. 
4. Click Continue, then choose Chat or Callback. 

Check out their support hours to determine availability. 

In the meantime, we can enter your contractor's personal information outside QBO with spaces between the names and then copy and paste it in QBO. 

Additionally, I'll add this guide about fixing a contractor payment in QBO: Void or cancel contractor payments. 

Please be assured that our team of product engineers is actively working to resolve this issue as quickly as possible. In the meantime, please stay safe and take care.