We have a client whose payroll was hacked. The payroll went out on Tuesday and the hack was discovered right away.  They closed the bank account and opened a new one that same day.  The direct deposits were voided and never cleared the bank.  However, Intuit is saying that the company owes Intuit for the 2 direct deposit payroll checks that were voided and never cleared. How can we clear this up? and get the company back into good standing?

I can see the benefit of having this resolved right away, @Bcm12. To get immediate assistance and verify if your payroll account is being hacked, we urge you to call our support team in Quickbooks Online Payroll.

Our support team has the right tools to view your account in a private place and be able to trace the act of fraudulence. 

Follow the steps below:

1. Log in to your account.
2. Click the? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Get a callback to connect to us.

Let me know how it goes after reaching out phone representative. Notify us below.

This looks like this is a multi-year long thread. I too have been waiting for days to get the direct deposit activation to work. Have uploaded all the "stuff" Intuit wants to OK it. Ridiculous it takes this long. I am asking myself why I have been using Quickbooks for so many years after many years of terrible support. Does anybody remember when phone support cost by the minute? I think I helped the CEO to add a wing to his house.