Hi @PhyllisTJ, I'd be glad to help you sort this out.
If your Windows firewall blocks internet access for specific QuickBooks programs or files, you may see an error message. Make sure that there are no restrictions on your server so you can access QuickBooks successfully.
If you configured your firewall but still have issues, check your antivirus settings. Make sure QuickBooks has general permissions so it's not blocked.
In the meantime, let's perform some troubleshooting steps to successfully set up your direct deposit in QuickBooks Desktop (QBDT).
Let's begin with updating your QBDT program to bring in the new updates from the Intuit server.
Here's how:
1. Open QuickBooks Desktop and go to the Help menu.
2. Select Update QuickBooks Desktop.
3. Go to the Update Now tab. Tip: You can select the Reset Update checkbox to clear all previous update downloads.
4. Click Get Updates to start the download.
Once done, accept the option to install the new update. Then, restart the program and try to set up Direct Deposit again. If the issue persists, another workaround is to run the Verify and Rebuild Data process within your company file to fix the error and other issues you're experiencing in QBDT.
1. Go to the File menu.
2. Select Utilities.
3. Click Verify Data. Then, select OK to close all windows.
You can now restart the program after the process and check if you're now able to set up Direct Deposit.
If the same thing happens, I recommend reaching out to our support team. They have the necessary tools to check your account securely and perform a screen-sharing session to determine its root cause.
You can also read this article about managing direct deposit: Set up and manage direct deposit for your contractors.
Should you need assistance with setting up direct deposit or any other QuickBooks concerns, feel free to leave a comment below. I'm always here to help. Take care and have a nice day!
