Hello there, jkothari,
Your clients can check the second debit amount with their respective banks. Ideally, there should be two test debits. To resolve this, I suggest to have them contact their banks.
Once they have the test debit amounts, you can follow these steps:
- Select Employees, then select My Payroll Service then Activate Direct Deposit.
- Select Enter Test Debits.
Check this article on how to run payroll in QuickBooks: How do I create a paycheck for an employee?
I'll be here if you need anything else.