Does anybody have a contacted at QBO payroll? they seem unable to issue case numbers. OOP requires one. QBO support forwards us to QBO payroll - a broken record!

Thank you for reaching the Community, sgillett.

To make sure we are on the same page, can you provide few details of  your issue? I'd appreciate it if you could also send us a screenshot about the duplicated accounts. This will allow us to provide useful information and specific troubleshooting steps to fix it.

Simply click the Reply button to attach and add more information. I'll be checking your response. Have a great day!

The issue is with Payroll. The issue that caused the present issue, ie duplication of accounts from which payroll was drawn, was - as I said - fixed.

Please read the posting carefully before you ask for more information!

Hello there, sgillett.

I can see that you posted a similar question about the duplication of accounts. My colleague already provided an answer to the issue, so let me share the link so you can view the complete details: https://quickbooks.intuit.com/learn-support/en-us/account-management/qb-creating-accounts-in-chart-o...

I want to make sure that you can handle any payroll-related tasks with ease. That's why I've included a link to the QuickBooks Online (QBO) Payroll guide. It contains topics about managing employee information, handling tax notices, processing payroll forms, and so on.

If you have any further questions about payroll, feel free to leave a comment below. I'm always ready to lend a helping hand. Have a wonderful day.

We did post another issue, but - as stated - the duplication of accounts was just the cause of the current payroll issue.

We're tried

Hi there @sgillett . I connect with the person assigned to your OOP case and they let me know that everything should be squared away now. Great news!

Were you able to run payroll successfully this week? If you're still having any issues please let me know and I'll make sure we get you taken care of.