Does anyone else experience an issue where service rate is not calculating on billable hours?

Accurate time tracking is essential for managing employees productivity, frank. However, I know sometimes you'll encounter issues with time entries, from calculation errors to synchronization problems. I'll walk you through the effective troubleshooting steps to ensure your time entries are calculated accurately.

Given that this issue about time entries not calculating has only appeared this week, I suggest we start with some basic troubleshooting steps to see if it's related to your web browser. We can access your account using an incognito or private window. Sometimes, unexpected software issues can be caused by the web browser, such as a full cache or outdated internet files. An incognito or private window doesn't store internet data like cookies, history, or cached files from previous sessions, providing a clean browsing environment.

Please use the following keyboard shortcuts specific to your browser type:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

If the private browsing session is successful, clear the browser's cache to reset the system. Clearing the cache refreshes the system and allows you to start anew. This process can also be performed on supported and updated web browsers that are recommended for optimal performance with QuickBooks.

Thank you for being a part of our QuickBooks Community today, frank. Remember, your journey with QuickBooks doesn't end here. If you encounter any further questions or need additional support, please don't hesitate to reach out. Our community forum is always open, and our support team is just a click away.

Thank you, Erika. Except this proposed solution did not correct the problem. Do you have another suggestions?

Thanks for updating us after following the recommended troubleshooting steps to resolve the issue about the service rates, Frank.

I've read the previous responses, and I can see that all possible troubleshooting steps on how to fix unexpected results have already been shared with you.

At this point, I'd recommend reaching out to our phone or chat support teams. They'll be able to take a closer look at your account to determine why the service rates are not being applied when calculating billable hours.

Let me share these steps on how you can reach out to them from your QBO account:

1. Click the Help menu in the upper-right-hand corner of QBO.
2. Proceed to the Assistant tab.
3. Type in "contact support" in the chat box and press Enter.
4. Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
5. Click Ask about something else, then enter a short description of your concern.
6. Choose between Have us call you or Chat.

Allow me to share these articles in case you need additional reference materials when dealing with billable transactions:

• Pay Rates, Cost Rates, And Billable Rates In QuickBooks Online
• Remove A Billable Expense Charge In QuickBooks Online

Please do not hesitate to drop by the Community again if you have any other questions related to tracking worked hours and billing them to your clients. We are always ready to assist when you need it.