Duplicate payroll tax journals posted by quickbooks

Thank you for contacting the Community regarding the duplicate payroll tax journals, May-planet-water. I understand the importance of having accurate records. Let me help you resolve this issue.

In QuickBooks Online, payroll transactions are journaled to their relevant accounts. For instance, when a paycheck is processed, entries are made for expenses, taxes, liabilities, and the bank account. This ensures that all aspects of the payroll are accurately recorded. Let me provide a visual reference:

To better assist you, I'd appreciate it if you could provide more details on how these payroll journals are being duplicated. Specifically, are you seeing multiple entries for the same transaction, or are there other patterns you’ve noticed? Your clarification will help us identify the root cause and find the best solution for you.

On the other hand, this Community article will serve as a helpful future reference for printing your journal entries. Feel free to check it out: Print a journal entry report in QuickBooks Online.

I appreciate your coordination in solving this issue with duplicate payroll tax journals. I'll be pinning this conversation, and the Community will get back to you swiftly.

Please see the screenshot below. I cannot delete or edit either of these journals as QuickBooks automatically posted them. 

Hello there, may-planet. Thanks for coming back here in the thread.

Deleting duplicate tax payment transactions in your payroll journals seems crucial for you and your business. I have some insights on this topic and can share them with you.

When you manually enter the tax payment, you can remove it from the Payment history. However, if you've filed the tax payment electronically, you are unable to edit or delete it. In such cases, it's advisable to contact the payroll support team for assistance, as they can guide you through the process step by step. Here's how:
 

1. Sign in to your QuickBooks Online company.
2. Hover to the Help. It will open a QuickBooks Assistant window.
3. Put your queries in the Type or ask something field.
4. To send, hit Enter on your keyboard.

Additionally, for a better understanding of taxes and forms in QuickBooks payroll, you can refer to this resource: Understand the taxes and forms that QuickBooks payroll submits for you.

Tag me if you still have questions about managing your payroll journals. The Community is 24/7 here to help.

Payroll tax payment is being filed automatically by QBs. Therefore, I do not have the ability to delete the entries.

Contacting payroll is also very difficult as I am located outside of US and do not have US phone number.

I appreciate the additional information, may-planet. I recognize the value of your time. I understand you're concerned about contacting our payroll team because you're outside the country without a US phone number.

Since the tax payments are filed electronically, I recommend contacting our payroll correction team. They have the tools to securely access your account and make the necessary adjustments, which is beyond what we can do here in the Community space.  

You do not necessarily need a US phone number to contact our support team. With an active QuickBooks Online account, you can easily reach them by logging in. 

Here's a step-by-step guide to contact our support within the program:

1. In your QuickBooks Online account, go to the Help menu.
2. Hover to the Search tab, then click Contact Us.
3. Choose Payroll and enter a short description of your concern in the box provided.
4. Pick Continue.
5. Select the Chat or Callback option.

Please see the attached sample visual guide for reference.

You might also want to check these resources for future reference as a guide in managing your taxes and payments:

• Set up or change your payroll tax filing or payment schedules.
• Understanding taxes you already paid when you set up QuickBooks Online Payroll.
• Handle payroll e-file and e-pay rejections.

I understand the urgency of resolving this issue, and contacting our correction team is the best way to address the duplicated automatic payroll tax payments in QuickBooks. Please keep me updated on how your conversation with our experts progresses.