Employee February Payroll Check does not show up in February Bank Reconciliation but clears the bank in February

Sorry, QuickBooks Online. But it really shouldn't matter.

Thanks, KG

Let's find out why paychecks for February aren't showing in your reconciliation and guide you to fix this.

It could be that the bank account's name in the Chart of Accounts is different from that on the Payroll settings. Sometimes that's the reason why it is posted to a different account and you're unable to see it in your reconciliation. If you need to change your account, you can follow the steps provided below:

1. Go to the Gear ⚙ icon, then Payroll settings.
2. Select Edit ✎ next to Accounting.
3. Select Edit ✎ to update a specific section.
4. Choose which account the transaction of the specific payroll item should go to. Then select Continue.

Another reason is that the paycheck date may fall in March. That's why it's not appearing on your February reconciliation. To learn more on how to resolve incorrect dates on paychecks, check out this article for more information: Fix Incorrect Pay Period Dates On Paycheck.

However, since you've mentioned that the transaction was cleared in February, I suggest reaching out to our support team so they can help you review your payroll transactions from your bank register against the paycheck date. They also have the tools to pull up your account in a secure environment. 

Furthermore, QuickBooks provided several lists of payroll reports that you can use for your employees. Check out this article for more information: Run Payroll Reports.

Keep me posted if you have any other concerns about reconciliation. I'll always be right here to help.

Maria,

I tried all of this before I made this post and it still doesn't make any sense to me. 

Thanks for trying.

Kevin

Hello there, KG.

Thanks for getting back and providing detailed information about what you've done. 

Since the issue persists, it would be best to get in touch with our Customer Care Team. They have the tools to pull up your account to investigate the root of the problem.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

For future reference, you may want to run and customize payroll reports in QuickBooks Online. It will help you manage payroll taxes and keep track of employee expenses. 

If you have any other QuickBooks concerns, please don't hesitate to post again here. I'd be happy to lend a hand. Have a good day ahead.

Sometimes when payroll is run..an additional bank account is created... check your bank account list..just merge it with the actual account and complete reconciliation.

Mirriam,

No offense, it took me over two hours to change a credit card on one of my clients QuickBooks Account. No telling how long it will take "Support" to resolve this issue.

I'm better off trying to figure this out on my own.

Thanks anyway,

Kevin

"Customer Care Team"? Kind of a misnomer.

Sorry, Kevin

I am having a similar problem.  Was hoping someone had found an answer for you.

In my case, there are about 12 total employees. I noticed the TB did not match the Payroll Summary.  I looked at the various PR withholdings and saw that for four of the employees, nothing was showing up in April (seasonal business so this the first paychecks for the year for these particular employees.) 

Just tried to reconcile the bank account and the paychecks cleared the bank, but they do not show up in the register.  Bank account is the same for all employees but only these particular employee checks are not showing. 

Were you able to figure it out?

Thanks if you are able to give me some ideas!

Hi, PCW186.

Let's run some steps to ensure you can review the paychecks of your four employees. I'm here to guide you through the steps.

Let's verify the details of the paychecks on your employee's profile to ensure we selected the correct dates when reviewing the register:

1. From the Payroll tab, select Employees.
2. Select the employee's name.
3. Go to the Paycheck list tab.
4. Click the paycheck.
5. Review the Pay date, Pay period, and Paid from.
6. Click the X icon to exit the page.

Do the same steps for the other employees. If the details are correct, let's go to the register and filter the dates to All dates. Here's how:

1. Select Chart of accounts on the Accounting tab.
2. Locate the bank account you use on the paychecks.
3. Click View register.
4. Click the Filter (funnel) icon.
5. Under Date, select All dates.

If you're still unable to see the paychecks, I'd suggest reaching out to our phone support so we can check your account and isolate the issue further. You can do so by clicking the ? Help icon.

Once everything's good, you can continue to reconcile the account. I've added this article as your guide in making sure your accounts match with your bank and credit card statements: Reconcile an account.

Fill me in whenever you have payroll concerns. I'm here to help you out.

Thank you.

Yes, I had looked at all that and it just doesn't make any sense.  The checks show under the employee and on the payroll summary, but nowhere else. 

I appreciate your time.

We've had the same issue multiple times. One or two checks from each payroll will be visible on paycheck list and payroll reports, but does not show in register and the balance is off because of it. Have called customer service and they just have us delete and rerun the check over and over again until it eventually fixes itself. Clearly a known issue, just like labor showing as unspecified on P&L by Job instead of assigned to the jobs it was entered under on the the time cards. Extremely disappointed both issues have not yet been resolved after months of them knowing about it. QBO seems full of bugs and data disconnections that make no logical sense.