Employee Info

Thanks for posting this payroll check printing concern in the QuickBooks community, @cmr08,

Allow me to share the steps to get this resolved. If there are unusual problems in the program, we can diagnose and self-fix it using the Verify/Rebuild Utility. Here's how to do that in QuickBooks:

1. Go to the File menu then Utilities.
2. Select Verify Data then wait until the diagnosis is done.
3. If there are issues, proceed to rebuilding the company file.
4. Tap File menu and Utilities again.
5. Use Rebuild Data this time then click OK.
   
6. Follow the onscreen steps to save a backup.

However, if the problem persists after verifying and rebuilding the file, proceed to repairing software to fix program issues in QuickBooks. To do that, follow the steps below:

1. Create a backup copy of the company file beforehand, to avoid any accidental data loss.
2. Reboot the computer and tap the Windows Start menu.
3. Find Control Panel on the search field or select it from the list.
4. Press Programs and Features then Uninstall a Program.

   Note: If you don't see Programs and Features, select Programs instead. Then select Program and Features.

5. Pick QuickBooks from the list of Programs, then press Uninstall/Change.
6. Click on Continue, or Next. then Repair.
7. Press Next again then wait for the tool to start its diagnosis.
8. Tap Finish when done.

To learn more about repairing QuickBooks and its complete steps, go to this link: Repair your QuickBooks Desktop for Windows.

If the issue persists after doing the suggestions, I'd recommend that you work with our Technical Support Team. Our representatives will check your company file and identify what's causing this behavior. 

To get our Support, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Press Search then scroll down to get your contact options.

Let me know how it goes. I'll be right here if you need anything else with accessing the employees profile. I want to make sure this is taken care of. Have a good one!

I am having the same issue.  I've tried on different computers, different quickbooks files.  But I am only seeing the problem on 2021 Quickbooks.  I've tried 2021, and 2020 quickbooks, with no problems on 2020.

I was having the same problem yesterday on Desktop Pro 2021 version. This morning I updated and restarted the program, and the problem is fixed.

Hello, Kevin HWA.

I can provide another solution to this problem that you might want to consider.

Some QuickBooks Desktop(QBDT) 2021 users are reporting that they're unable to access the employee profile, address, or contact tab. We're aware of this, and our engineering team is already working on the fix. 

In the meantime, do you still have your license and product number? You can press F2 on your keyboard to get the information. Then, you can uninstall and reinstall the software as a workaround. 

Here's how to uninstall QuickBooks Desktop:

1. Open the Windows Start menu, then search for Control Panel.
2. Click the Programs or Uninstall a program.
3. From the list of installed software, choose the QBDT 2021 version.
4. Select Uninstall/Change, then Remove.
5. Hit Next. If you're unable to see this option, sign out and sign back into your Windows computer as admin.

After that, you can reinstall QuickBooks by following the steps in this article: Install QuickBooks Desktop.

If the issue persists, I recommend contacting our QuickBooks Support. They'll be able to access your account and add you to the list of affected users. This way, you'll receive a notification once the issue has been fixed.

Also, if you need to update or change some information about your employee, check out this resource for more insights: Update or delete employee info.

Feel free to get back to this thread if you need further assistance with managing employees' information. I'll be here to help you out.