Employees unable to download or print paystubs off workforce

I am dealing with the same issue as we speak ! it is super frustrating and I cant get anyone in service to answer

Hi, Dayne and dmyers21.

I will also feel frustrated if I'm barred from printing and downloading paystubs in Workforce. Let me make it up to you by ensuring this gets resolved.

The issue encountered by your employees could be cache-related. The search engine they regularly use when accessing their Workforce account utilizes cached data to load web pages faster. However, excessive cache can lead to problems that cause QuickBooks performance to degrade and affect the account's functionality.

To rectify this, I recommended asking your employees to log in to their accounts in a private window. When using incognito mode, it'll assist us in determining its exact cause since this doesn't save your browsing history and doesn't accumulate cache. Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

Once logged in, download or print the paychecks. If they're able to do so, clear the browser's cache. Doing so improves system performance, fixes program problems, and frees storage space. Using other supported browsers also helps us verify if this is a browser-specific problem. 

If the issue persists, I recommend getting in touch with our payroll support team. This way, they can check your account in a secure space and investigate further the root cause of this issue. Before diving in, please review our support hours guide to ensure they can assist you on time.

When you're ready, here's how to proceed:

1. Open your QuickBooks Desktop, and then click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen, choose Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box like "Some employees can't download and print in Workforce."
   
5. Select Search to continue.
6. Choose Start a Message, and then follow the onscreen prompts to proceed.
   
   
    

To keep your Workforce info up-to-date, you can modify them anytime. For more details about the steps, please see this article: How to change the user ID or email address for QuickBooks Workforce.

Feel free to get back here in the Community if you have more questions about managing your Workforce account. I'd be glad to help you some more. Take care always!

So in private browser mode in safari... I can not still print the paystub... the download button is missing in our view now to do so, and we're left with right clicking the mouse and trying to print to a pdf which shows either a blank page 

-Dayne

unable to download in Chrome, Edge or phone app

Same issue here! No button available to download or print. 

It's great to know that you have done some troubleshooting already, @mtyson98125. Printing or downloading their paystubs in the workforce is essential to keep track of their earnings. 

I suggest that you get in touch with our workforce support team so that they can look into this issue more closely.

Here's how to contact them through a web browser:

1. Go to Help (?).
2. Select Contact Us.
3. Click Chat with us.
4. Enter your email address, name, and question.
5. Click Start Chat.

Contact us through your Workforce mobile app:

1. Tap Help (?).
2. Tap Contact Us.
3. Enter your email address, name, and question.
4. Tap Start Chat.

Moreover, let me share these articles that can help you manage your payroll: 

• Troubleshoot missing contractors or wrong amounts on 1099s (intuit.com)
• Set up and manage payroll schedules
• Set up, change, or delete employee-paid payroll deductions

Keep me posted if you still have issues with your Workforce payroll app. Have a great day.

i am having the same problem. i could download them until this month and now i dont have the option. 

Seems like this is more than just a per person issue, it is affecting my whole team.  

For hours I have been trying to download my pay stubs. I have spoken to people on the phone and have been screen sharing to somebody through intuit to help solve this problem. Nothing has helped. This is extremely frustrating. This is definitely a problem on their backend. 

I have been trying these two days, and I can't download my pay stubs.  There's no "Download" to click. This has been happening these few months on and off.  Intuit needs to fix their broken system.

Same here - I have been trying these couple days; there's no "Download" to click.  This problem has been persisting these few months but Intuit doesn't seem to care.

We hear your sentiments and understand how time-consuming it is for your QuickBooks activities, Dawn. Allow me to route you to the appropriate support group who can handle this matter.

Please know that we always strive to provide a seamless experience for our users, and encountering problems is not our intention. 

I recommend contacting our QuickBooks Desktop Payroll Support for further investigation and escalation to our top-tier assistance. 

To contact support:

1. Click on Help, then select QuickBooks Desktop Help.
2. Choose Contact us.
3. Type your issue, then hit Continue in the description field.
4. Click Message an agent.

Here are some references you can read about managing other payroll activities:

• Set up and manage payroll schedules
• Set up and track time off in payroll

I'm always available 24/7 to provide information if you have questions or need assistance when handling payroll in QuickBooks. Just let me know by dropping a reply below. I'll be sure to provide a prompt response. Take care.

Did anyone find a solution that works?

I am having the same problem.  Employees are unable to print paystubs.  This needs to be fixed.  Is anyone working on the problem?

Thanks for getting involved with this thread, wc3.
 

If you're still encountering employees who are unable to download or print paystubs from QuickBooks Workforce, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.
 

They can be reached while signed in.
 

Here's how:
 

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
   
   
    
4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.
 

If there's any additional questions, I'm just a post away. Have a lovely Friday!