Employer W2s Submission to SSA - No Email Confirmation

Thank you for taking the time to voice your concerns here, @vmartinov.

Since your filing status is already Completed, rest assured that SSA has accepted your W-2. 

Let's also ensure that your inbox has enough space to receive emails. This way, it will not go to the spam mail folder.

Additionally, if you're still unable to receive emails from Intuit, you can perform some steps to fix this. Please refer to this article for the detailed steps: Receive important email messages from Intuit. Just click your email provider from the options.

I've also added this article to guide you more in processing your W-2s: E-file Federal W-2 Forms.

Please let me know if you need further assistance in filing payroll forms in QuickBooks. I'll be happy to lend a helping hand. Keep safe and healthy always. 

Thank you for the reply - however you are not correct, Completed does not mean Accepted. I called Intuit today, and I was told the W2s were indeed e-filed and sent to SSA, but SSA has not Accepted them yet. There was no email sent from Intuit, and it's no an issue with my inbox.  I don't know where the issue is, but it's definitely not on my end.

I would be curious if any other taxpayers are having the same issue.

Thank you for your reply - however you are not correct. Completed does not mean Accepted. I called Intuit today, and I was told that that W2s were indeed sent to SSA, but were not Accepted yet. There is no confirmation code, therefore I wasn't sent an email, so it's not an issue with my inbox.

I would be curious if other taxpayers are having the same issue, and when I should expect a resolution.

Thank you for your reply - however you are not correct. Completed does not mean Accepted. I called Intuit today, and I was told that that W2s were indeed sent to SSA, but were not Accepted yet. There is no confirmation code, therefore I wasn't sent an email, so it's not an issue with my inbox.

I would be curious if other taxpayers are having the same issue.

I e-filed my W-2's on January 12th and have not received any confirmation from Quickbooks or SSA. I e-filed my State W-2's yesterday and received confirmations from both Quickbooks and the State accepting them. How can I check the status of my SSA filing?

I've having the same issue, just 2 years after this poster. I have not received an email confirming that the SSA has accepted the submission as Intuit said I would and it's been 2 weeks. However, both Intuit customer service and my accountant have looked in the files and said I've done everything necessary, but I'm still waiting to hear back that they have been accepted and can't be comfortable until I get it. Please help!

Hi Sherrie6,

It could be that the IRS was still under maintenance when you submitted your form. I recommend checking with the SSA to check if they've received your submission. If not, you can file again, and you should receive an email at this time.

Feel free to share an update after filing again.

Okay, I am joining the conversation 2 years after the efile require went into place so I am hoping someone has the answers.  I efiled my W2s in January 2024 for the 2023 year.  I got the "complete" but never received the notifications that QB or SSA received them.  After 6 months of waiting I called SSA yesterday and was told my W2s were not received.  I have gone back through the 'manage filing method" and I an set up as QB instructs.  The online video said that there is a way to check confirmation inside the QB program.  How?

Help?

Ensuring that the e-filed W2 forms are sent successfully to the SSA is significant to stay compliant, @RuthieCat. That's why I'm here to guide you on how to check its status and the actions you need to take care of this issue.

Based on your concern, it seems you're using QuickBooks Desktop (QBDT) to file the forms. Thus, the answers I'll provide are relevant to the desktop version. However, if you're referring to QuickBooks Online, I'll attach this link so you can still review your records.

Here's how to view the status of your payroll tax forms that were delivered electronically through QBDT:

1. Go to the Employees menu and select the Payroll Center.
2. From there, click the File Forms tab.
3. In the Filing History section, choose E-filings.
4. Toggle between the Saved Filings and the E-filings to refresh the list if the status isn't updating.
5. Pick the View link in the Audit Trail column for more details.
   
   

You can also refer to these tax filing statuses:

• Submitted to Intuit: The e-filed form or e-payment has been submitted to Intuit.
• Intuit rejected: Intuit has rejected the e-filed form or e-payment, which can occur if there is a problem with the information submitted with the payment or form and if there's a problem with the server connection.
• Submitted to the agency:  Intuit has sent the e-payment or e-filed form to the agency.
• Agency rejected: The receiving agency has received and denied the form. Review the rejection letter emailed to you for the specific reason.
• Agency accepted:  The e-filed form or e-payment was processed successfully by the agency, and the transaction is complete.

If the form is rejected, you can fix the issue if there's any and manually file it outside the program.

In case you need to obtain a copy of your W-2s in QuickBooks, refer to the section on printing W-2 forms in the QBDT section of this article for comprehensive details:  Print W-2 and W-3 forms.

For additional questions about filing your payroll tax forms and their statuses in QuickBooks, don't hesitate to reply to this post. I'll be willing to lend a hand. Keep safe!