Encountered a Payroll Service Connection Error

Going back and forth is never easy, @SOrlando.  I can provide you with more information on how to bypass QuickBooks Desktop's Message Code 2107.

There are multiple reasons for this error.

1. Legal name has invalid value

The company's business name contains a special character. It is limited to using only letters, numbers, and spaces. You can resolve it by removing the special characters. Here's how:

1. Open your QBDT company.
2. Go to the Company menu and click on Company Information.
3. Change the Legal name to delete special characters.

 2. Employee Name has invalid value

This is likely caused by blank or rebuilt employees. Or a special character is added to the employee's name. It's also limited to using letters and spaces. You'll need to remove the special characters or 

3. Error in transmission: Error Paycheck XXXX has no details

4. Error in transmission: Error: Invalid bank account found

5. Error in transmission [Message Code 5001]: AcctNum has invalid value

6. ZipCode has invalid value

This error happens due to improper or incorrect zip code in the company's business information. You can resolve it by editing or adding the correct zip code under the Company menu. Here's how:

1. Open your QBDT company.
2. Go to the Company menu and click on Company Information.
3. Add or edit the zip code.

You can use USPS to help find the correct one. 

I'm also adding these modules to find out more details on how to resolve payroll errors. The other article also includes help on common payroll topics.

• Troubleshoot Payroll Service Server Error or Payroll Connection Error
• QuickBooks Desktop Payroll help articles

Get more help about payroll or QuickBooks by leaving a reply below. We'll make sure to respond as soon as we can. Stay safe.

Thanks for your reply, however, all those suggestions and others were tried while on the phone with QuickBooks support people. I am in contact with someone in the data department at Intuit and I think they will be able to help me. 

We're you able to find a solution?

Customer satisfaction is our top priority. I'm here to guide you on how to resolve this issue, Staceym1.

Payroll is a business-critical operation for every organization. Thus paying your staff accurately and on time is important.

Normally, when you encounter issues when sending payroll, the first article provided by my colleague @Mich_S that shows the steps on how to fix the error should resolve the issue.

However, we have received reports about the payroll service connection error. But you don't have to worry, our engineers are dedicatedly working and committed to resolving this as soon as possible. However, to ensure that you'll be notified, I suggest reaching out to our payroll support team so you'll be added to one of the lists of affected users. To do so, you can follow the steps provided below:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
   
3. Choose Contact Us.
4. Give a brief description of your issue, then click Continue.
5. Sign in to your Intuit account and then Continue and proceed with Continue with my account.
6. Pick to chat with us or Have us call you.

Furthermore, QuickBooks offers a different selection of payroll and employee reports that can help you track your payroll and employee expenses. You can use them once the issue is fixed and turned out fine. For more details and process, I've added this for reference: Customize Payroll And Employee Reports.

Let me know if there's anything else that you need help with payroll. Remember, we're always right here ready to assist you all the time.

Chat and online says its available - 6am but it is not.  Ive been using and completing payroll for years.  Nothing has changed from last week to this week.  There is a problem on your end.  I need to get payroll in ASAP

Did you ever get this resolved.  I am having the same issue now. 

Hello there, @amiller74.

The reported issue regarding the Payroll Service Connection error was already closed. Since you've still got the same error, let's perform some troubleshooting steps to get this resolved.

There are several reasons that caused this error. Below are the lists of them:

• Invalid security certificate.
• Sending payroll data in multi-user mode.
• A network time-out prevents QuickBooks Desktop from accessing the server.
• General internet connection issues.
• Internet security and personal firewall software settings.
• Incorrect system date and time properties.

To sort it out, you can first download and install the latest tax table. Then, process payroll again to verify if it's working. If you get the same result,  check your system time and date settings. If your system date and time are wrong, update them. If it still doesn't work, reboot your computer.

If the issue persists after all the troubleshooting steps, I recommend contacting our QuickBooks Support Team. This way, they can investigate this issue further and provide in-depth troubleshooting steps to get this fixed. They can also re-open the investigation ticket if other users are experiencing the same.

Just in case you want to run and customize payroll reports to view useful information about your business and employees, you can check out this article for more guidance: Customize payroll and employee reports.

Feel free to leave a comment below if you have other concerns or follow-up questions about processing payroll. The Community forum is always open to help you.

We send payroll for about 20 clients on a regular basis, including several last week. This is the first time we have encountered this error, and we have received the same error from multiple desktops (yes, in single user mode)

Welcome to the Community forum, @dhartman1. Experiencing inconveniences such as facing payroll errors when using QuickBooks is not one of the things we aim to offer. We strive to provide a seamless experience, especially when sending payroll information.

There's an ongoing report about the error in the payroll service connection and payroll data. As much as I want to help you, this might require personal information that we cannot share here. Therefore, I recommend contacting our Support Team so that they can add you to the list of users affected by the issue. This will ensure that you receive prompt solutions as soon as they're available.

Here's how:

1. Go to the Help icon, then select QuickBooks Desktop Help.
2. Press Contact Us.
3. Enter a description of your subscription concern, then click Continue.

Please check out this article for the operating hours:  Contact Payroll Support. It is to ensure we cater to your needs on time.

Once settled, open this link to learn what more you can do with payroll: QBDT reporting features.

Please know that our Team is doing everything they can to resolve this matter quickly. If there's something else you need help with, add them below. I'll be here to assist you.

I am having the same issue, but what I can't understand is nothing is changed on my end. So what causes these changes re: invalid values if nothing physical is happening to these values. I have a consperacy theory that we desktop folks are being forced to go OBO. So this is the fourth Monday in a row that I have had some issue with QB Desktop. I just don't understand why these errors just happen to pop up on occassion when no data has been changed for my company file info.   

Hi there, otraroadside.

I understand how you feel when errors occur seemingly out of the blue, especially when you haven't made any changes to your company file information.

While it may seem puzzling, there can be various reasons behind these issues. Sometimes, system changes can inadvertently affect the stability of certain features. Additionally, there could be underlying factors within the software itself that occasionally lead to these errors.

Since the above responses already provided the things that I can suggest here, I recommend reaching out to the QB Desktop Payroll Support to investigate further and provide you with a more specific explanation for the recurring Payroll Service Connection Error you've been experiencing. They are open from 6 AM to 6 PM PT.

If you have other questions in mind, feel free to go back to this thread. Take care and have a  good one!