Epayment rejected (940 and 941) with message Problem: Internet Password has expired.

Hey there, AGCorp. 

Thanks for dropping by the Community, even though your internet password works, I would recommend resetting it via the steps in that provided link. Sometimes, the expiration period is a QuickBooks-only requirement. So it isn't required by EFTPS. Which would be the reason for your internet password still working. If you follow those steps and still have issues, feel free to post here anytime.

Thank you and have a nice evening. 

Same problem here.

I did change the PW as you said, still rejected. Buit now the reason says "authentication error".

I tried multiple time. NOT WORKING!

I can login fine on the EFTPS website.

Fix your software! Not worth the money!

Hi there, @nenealuis.

In the meantime, you can make the payments on the EFTPS site and record your payment in QuickBooks.

Since you're still not seeing a resolution after completing the steps, I recommend contacting our support team. They have the tools available to pull your account in a secure environment and check more into what's going on. I've included the steps below to contacting our technical support team. 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Hit Contact Us.
4. Give a brief description of your issue, then click Continue.
5. Please don't hesitate to let me know if you have further questions or concerns. You can always re

Then, in case you want to learn how to adjust the payroll liabilities of your employee's, I've got you this article for reference: Adjust Payroll Liabilities in QuickBooks Desktop.

As always, you can reach out to us if you have other concerns. We're here to help.

I have done these steps MULTIPLE TIMES and it is STILL NOT WORKING! 

Hello there, tlspread. I can see the importance of getting this work again.

There's a 13-month expiration policy implemented, which means that your passwords expire after 13 months from the time they were changed. 

If you haven't tried resetting your EFTPS Internet password, you follow the steps below. If you're done with this process, you can double-check the process to make sure everything is set up correctly. Here's how:

1. Go to the EFTPS website.
2. On the home page, select Login.
3. Enter your Taxpayer Identification Number (TIN), PIN, and your current Internet password to log in.
4. Update your Internet Password to meet the new security requirements.

Then, let's wait an hour before sending a federal e-payment to reflect the changes in the program. In case you need further guidance with changing your Internet password, I'd recommend contacting EFTPS Support. 

Also, you'll have to change your password in QuickBooks Desktop to match your new EFTPS Internet password the next time you make an e-payment. Here's how:

1. From the Payroll Center, select the Pay Liabilities tab.
2. In the Pay Taxes & Other Liabilities section, select the federal liability to e-pay, and select View/Pay.
3. Verify that E-payment is selected, and select E-pay.
4. Clear the Remember My Information for next Time checkbox.
5. Enter your new 4-Digit PIN and EFTPS Internet password.
6. Enter any other missing information.
7. Select Submit.

The next time you make e-payment, re-enter your new 4-Digit PIN and EFTPS Internet password, and select the Remember my Information for Next Time option. Let's take a look at this sample screenshot:

You'll want to check out this article to know more on how to electronically file and pay 940, 941/944 forms in QuickBooks Desktop: E-pay 940 and 941/944 tax forms.

If the same thing happens, please give us a call to further check your account in detail. This way, we'll be able to determine what's causing this odd behavior in your company file. Still, I'd suggest following the steps shared by my colleague MaryAnn_E.

Please let me know if you have other questions. The Community team is always here to help as soon as you post your concerns. 

I was able to correct my password on ETPS.  How do I resubmit the rejected payment through QB?

Great job in updating your password, Jody.

I'd be delighted to guide you on how to resubmit your e-payment in QuickBooks Desktop (QBDT). 

To begin with, let's void the rejected e-payment and submit it again. I'll show you how. 
 

1. Go to the Employees menu, and select Payroll Center.
2. Click the Pay Liabilities tab.
3. In the Payment History section, select the E-Payments tab.
4. From the Status column, click the Agency Rejected link.
5. In the E-payment Rejected window, review the payment information, problem, and solution message sent by the agency.
6. Then click Void Rejected E-payment.

You can also utilize this article for more details: Handle an e-payment that has been rejected by the agency.

Once you're ready, you can now resubmit your e-payment. Furthermore, I'm adding this link that can guide you in managing your payroll seamlessly: Learn about QuickBooks Desktop Payroll with how-to videos.

I'm all ears if you need more help in handling your payroll and e-payments. You can always tag me in your reply and I'll get back to you as soon as possible. Have a dazzling day ahead!