Error message PS038

That didn't Works

Hello, Karla Mejia. 

Thank you for updating us here in the Community. Since the issue persists, I encourage reaching out to our Support care team. This way, a representative can review the root cause of the problem and can investigate this further.  

Here's how:  

1. Go to Help, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Give a brief description of your issue, then select Let's talk. 
4. Choose a way to connect.

To make sure you'll get prioritize to your concern, please check the availability time of or customer support team. You can contact us every Monday to Friday from 8 AM - 6 PM. Also, phone support may be limited due to volume.   

If you need some references in the future, you can also check out our site: Help articles for QuickBooks Desktop. 

Keep in touch with me on what the results are. I'll be around whenever you need further assistance. Stay safe!

Even after following all the steps -- I'm still stuck with the PS038 error. It's incredibly frustrating, as I've tried everything suggested, including the solutions in the "Resolve Payroll Error PS038" article. If anyone has any additional insights or solutions, please let me know. I'm at my wit's end with this issue.

Hi there, @EasyLeadz.

I appreciate letting me know that you've tried the troubleshooting steps in the article to resolve the error message. Since the problem persists it'd be best to contact our Technical Support Team. This way, they can further investigate this matter and create an investigation ticket.

Here’s how to reach them: 

1. Go to the Help menu at the top and select QuickBooks Desktop Help.
2. Click the Contact Us link at the bottom of the pop-up window.
3. Enter a brief description of your concern and hit Continue.
4. Click Start a Message.

You can check out this article for your reference: Contact the QuickBooks Desktop Customer Support Team. 

In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBDT Self-help.

If you have more questions about payroll or other QuickBooks products, don't hesitate to click the reply button. I'm always around to help!