Errors exporting Payroll from Online to desktop

This is not the type of experience that we would like for you to have, @Aarondenise. 

To further guide you with exporting your data to your computer and importing it to your QuickBooks Desktop (QBDT) account, I suggest reaching out to our Customer Support team. They will provide you with guidance in a secure and protected environment.

You can do it by going to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent.
2. Click on the Contact Us button and provide some details about this concern.
3. Provide us with some information about your concern in the What can we help you with? box and click on Continue.
4. You'll now be provided options on how to connect to our Customer Support.

Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

Here's more information about ways to import and export info in QuickBooks: Import and export data in QuickBooks Desktop. 

Let me know if you need further help with your QuickBooks account. I'm always here to help. Have a great rest of the day!

I am having the exact same problem, with no results.  Can someone tell me how to get my payroll files to import?

There's an investigation related to the error about importing files from QBO to QBDT, @MARIA M.

You'll need to contact our Support Team to be added to the list of affected users. This way, you'll receive resolutions via email once available. Rest assured that our engineers are looking into this to provide an effective solution. 

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

Please note our operating hours so you can contact us timely: Contact Payroll Support.

Bookmark these resources to learn more about the process: 

• Export your payroll data into QuickBooks
• Export, import, and edit IIF files

 Let me know if there's anything else I can do for you. It's my pleasure to help you.

I am having extreme difficult issues with the same thing. Went to QB online, hated it, went back to a newer version of the desktop and nothing from the online is importing to the desktop. I desperately need my payroll to export and import over for year end purposes. Spent 1hr and 49 minutes on the phone today with multiple CS reps with no resolution. 

Thank you for letting us know your experience, @mlgreen. I can understand how important it is for you to have your payroll exported and imported for year-end purposes. I'm here to help you in any way I can.

To continue isolating the issue you're having with your payroll data, I suggest reaching out to our Customer Support team. They can check your case in a secure environment and help you resolve them. 

You can reach them by going to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Select the Search tab and click on the Contact Us button.
3.  Select a topic for your concern in the What can we help you with? section.
4. You'll now be provided options on how to connect to our Customer Support.

Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

Here's more information about exporting your payroll data into QuickBooks. 

We're always here if you need further guidance or information about your payroll data. Let us know by leaving a reply below. Keep safe, and have a wonderful day!

I never received any solutions with the Customer Service at Quickbooks. The Online dept said it was the Desktop's issue and the Desktop dept. said it was the online's problem.  They took over my computer and tried to fix it. I spent multiple  hours on multiple days trying to get a resolution. I finally just had to remember to duplicate all of it in my Desktop account for the year. That's a lot of money to pay for that not to work!!