For payroll accounting, I am unable to select which expense accounts payroll will post to in the G/L. I can select an account, but my change won't save and payroll transactions go to default accounts that are meaningless.

Welcome and thanks for posting in the Community, @EParker2.

There are times that the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses. To isolate this, try signing into your QuickBooks Online (QBO) using a private browser (incognito).

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, try to change the expense account for payroll in the Preferences again to double-check. This can be done by clicking the Gear icon at the top right and selecting Payroll Settings. You can also refer to this article for further guidance: Payroll accounting preferences.

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

For tips and other resources, you may also visit our website for reference: Self-help articles.

Reach out to me in the comment section below if you have any additional concerns or questions. I want to make sure everything is taken care of for you. I'm always here to help. Have a great day!

Thank you so much for your help!  Unfortunately, that was not the solution.  

Thank you again, still not working.

Thank you so much for trying to help!  I'm beginning to believe there is not a solution.  QB has said they have their engineers working on it but nothing has happened and it has been months.  Either the engineers are not up to par or else no one is really looking at the problem.  Twice before our payroll accounting settings were wiped out by a QB error and we had to manually reenter all of the accounting data for 170+ employees.  This time when QB wiped out our data, we are unable to set it all back up again.  It's really a shame.

Same issue here and quite annoying, especially given I am a CPA and they want me to promote QBO to clients. Ha!

As of now, I will do a journal entry to reclassify payroll to correct accounts on a periodic basis. My issue is when I attempt to change payroll accounting settings, I can change where payroll liabilities post but nothing occurs when I attempt to set it to different expense accounts based on employee. The continue button is a dud and no options pop up to change the expense accounts utilized for payroll.

Thank you so much for your response!  We have exactly the same problem and are using the same work around......and it has become past annoying for us.  We are looking at NetSuite.  It's easy to understand why you would find it difficult to promote QBO.

Thank you again for your response and good luck to you.

This isn't the kind of experience we want both of you to have when changing payroll account settings using QuickBooks Online Payroll (QBOP), @CornerstoneCPA @EParker2. That's why I'm here to guide you on the actions you need to help resolve the issue.

For the time being, we have an ongoing investigation about setting different expense accounts based on the employee in QBOP. I assure you that our product engineers are actively working to have a permanent fix as soon as possible. This way, you can solely focus on managing your business growth in QBO.

In line with this, I'd recommend contacting our Payroll Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. You can provide the INV-58796 to our representative as your reference.

We've updated our support options in QBO. In case you want to talk to one of our support representatives to relay this matter, you need to request a callback. You'll first have to check out our support hours to ensure we can assist you on time. Here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message or Get a callback). 

I've attached a screenshot below that shows the last five steps.

Also, you can generate several payroll reports to view useful information about your business and employees. For the complete lists of available reports, you can refer to this article: Run payroll reports. You can customize them to focus and filter on specific accounts and all other details needed.

We appreciate your patience regarding this matter. Please don't hesitate to leave a comment below on how it goes. If you have other payroll concerns, I'm just here to help. Take care always.

Is this issue resolved yet??  I am redoing our CoA and have run into the exact same issue.  I can input all of the expense accounts I want to, but when I click "continue" absolutely nothing happens.  This is beyond frustrating.  Had to search forever to find someone with a similar issue, and now I see they were having the same issue as of 7+ months ago?!  Calling support first thing Monday to find out...  If there really is not permanent fix MONTHS LATER, well, then QuickBooks should be ASHAMED of themselves, my goodness.

Ran into the exact same issue today, 7+ months later.  Can't believe we pay $125+/month for this service and something as simple as GL mapping is still not working.  We only have a dozen employees, can't imagine running reports so that you can enter JEs for 100+ employees!!!

I don't believe the care or are capable of solving the issue.  They talk a great deal but take very little positive action to actually solve issues that reach past simple problems.