Former employee can't register with new employer

Hi there, gunbarrel2020.
 

Can you tell us if there's an error message? I just want to make sure that we're giving you the right steps and details to resolve the issue

Please add a reply below to share more details. We look forward to it. 

Mine just keeps saying that it seems I can’t get into my account whenever I try to follow my new employers link. But when I open a new tab and don’t use his link I can log in fine, but I can’t register with my new job. There’s zero info from him on my portal

Thanks for joining the Community and getting involved with this thread, Willbum.

You can use your previous QuickBooks Workforce login credentials with the new employer you're working with. If the link your employer sent you isn't working, I'd recommend requesting that they send a new invite.

In the event they send a new invitation and it continues giving you issues with getting into your account, you'll want to try using a different email address for the registration process.

Please get back with me here and let me know how these troubleshooting processes work for you. I'll be looking forward to your reply. Have a lovely day!

the green bar will not allow me to click on it, I cannot get in with my new employer.  When I log into my acct, it takes me to my old, expired employer. 

Hello Penny,

I appreciate you for reaching out to us regarding the issue of accepting your employer's invitation. I'm here to help you migrate from your old employer to the new one in QuickBooks Online.

We also want to know if you're getting an error message or unresponsiveness when clicking the button. I suggest including a screenshot for visual reference of the issue.

Have your employer resend the invitation to the same email address. This way, you'll receive a new invitation to access your payroll details.

1. Go to Payroll and select Employees.
2. Select your employee.
3. Next to QuickBooks Workforce, select Send reminder.
4. Check if the email address is correct, then select Send reminder. The employee will receive a new invitation.

If the same problem persists, the browser's stored cache may be full. It can cause unusual behavior, like unresponsive buttons or issue accepting invitations.

I'd recommend logging into your account using a private browser. This process allows you to access sites without storing data in the cache and is a great way to isolate browser-related issues.

Use these keyboard shortcuts depending on the browser you're using:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift +N

If the button works, switch to the regular browser and clear the cache. It helps to restore the default setup of the browser. If private browsing doesn't work, use other supported web engines to check the result.

In case all else fails, please reach out to our Workforce Team (open the link and scroll down to the bottom part). They're available Monday through Friday from 6:00 AM to 6:00 PM PST.

We also have a guide you can perform to troubleshoot sign in issues you may encounter in the future. I've attached an article you can use to learn more about the steps: Set up your QuickBooks Workforce account.

Let us know if you still have more questions about accepting an employer invitation for QuickBooks by leaving a reply. We'll be sure to help. Take care, and have a great rest of the day.

they have sent new invitation many times, it won't let me click to get into do the payroll stuff

I appreciate you for getting back to us, Penny.

Since your employer already sent a new invitation, and the button is still unclickable, I'd suggest reaching out to our Workforce team. One of our online specialists has a tool that can check the root cause of the issue.

Ensure to call them within business hours to ensure a swift response. They're available every Monday through Friday from 6:00 AM to 6:00 PM PST.

I've also added this article as your guide in reviewing paystubs online: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

I'm always around whenever you have concerns about viewing paystubs.

nn

Thanks for joining the thread, @Sforte2033.

We'd love to help you achieve your goal, but I need more information to help me get on the same page.

Can you tell me more about it? What specific issue did you encounter when your old boss tried to access your account? In what way do you find out that your boss tries to log into your account every time you do? This way, I can provide you with an accurate resolution.

I appreciate any details you can provide. I’m looking forward to your reply. Have a great rest of the day.

Bc I went into account activity and it’s my device logging in and the. Right after that it’s his device !

Thanks for responding to us with additional details and a screenshot, Sforte2033. Allow me to share details to help with your login security concerns.

Only one person or the account holder can log in to QuickBooks Workforce. May I ask if you shared your login credentials with your former boss?

 If not, I would recommend clicking the Report button at the lower part of the account activity page. 

In addition, you have the option to enable the Multi-factor Authentication feature to enhance the security of your account. Once activated, users must enter a unique confirmation code sent to their email or phone after providing the password. This prevents unauthorized access with just an obtained password.

Let me share these articles as a guide:

• Verify Your Intuit Account With Multi-factor Authentication or Two-step Verification
• Identify Suspicious Activity, Phishing Scams, and Potential Fraud

Please feel free to reach out to us if you have any further needs or questions while using the Workforce app, Sforte2033. The Community is available to assist whenever you need it.

I have a similar issue. I have a new employer who cannot add me to Workforce because he receives an error stating that my name is already being used. I haven't worked for my former employer in over 2 years. How can my new employer get me on his payroll?

Hey there, KaiAlbert. I know some helpful information regarding this. 

For your employer to add you to his payroll or the workforce, it's important to ensure that you provide your new employer with your QuickBooks Workforce account information such as your email address if you currently have one with another employer. On the other hand, if you have access to QuickBooks Online (QBO), you'll need to use different email address for QBO and workforce. 

I'll provide some articles for you to use as your employer adds you to his payroll: 

• Set up your QuickBooks Workforce account
• Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more if you use QuickBooks...

Let me know in the comment section if there's anything else you'd like to ask. I'm still here to help you. 

My employer told me to sign up for quick books so I can get paid but I accept invite and I asked to send me 6 digit code and I don’t recieve it

Thank you for reaching out to us about accepting invitations from your employer, Talamantezjosie. I'd be happy to provide some helpful suggestions to ensure you can set up your account successfully and start getting paid.

First, request a new code. You can go back to the setup page and click the option to resend a code to have a new one generated and emailed to you.

Then, wait a bit and try again later. On rare occasions, there could be a delay in the verification code being generated and delivered. Try setting it up again after 30 minutes or so.

Aside from that, there are other potential factors that can prevent you from receiving the authentication code in your email inbox, including:

• The email might have been filtered into your junk or spam folder by mistake.
• Your email service provider's mail servers or domains might be blocking the email containing the authentication code.

Here are a few things you can do:

• Check your junk mail or spam folder to see if the email went there.
• Check all email addresses you might've used to sign up for your account.
• Unblock or add Do_not_reply@intuit.com as an approved sender in your email app.
• You can get a new code sent to you by selecting the I didn’t get a text, I didn’t get an email, or I didn’t get a phone call link on the product sign-in page.
• If you lost your phone, check your text messages online at your cell carrier’s website.
• You may have accidentally blocked the phone number that we used to send the text message. Make sure to allow or unblock our numbers 88811 and 97962 on your iOS or Android device.

You're welcome to save these articles for future reference in case you encounter similar issues:

• Recover Your Intuit Account If You Can’t Sign In
• Troubleshoot If Customers Aren't Receiving Emails From QuickBooks Online

Don't hesitate to come back and ask new questions if you need any other assistance with using QuickBooks or viewing paystubs. We're here to ensure everything is sorted out for you.