Getting charged to file taxes when pay for tax bundle through QuickBooks

I am in the same boat . I have been paying for QuickBooks Self-Employed Tax Bundle and still being charged for the turbo tax filing for this year . I tried contacting support but none is available both for chat and phone . 

Hi there.

I can see the urgency of this matter, and I want to ensure this gets sorted out as soon as possible. Know that our live support is only available Monday to Friday, 6 AM To 6 PM, and then on Saturdays, 6 AM to 3 PM Pacific time. I'd recommend reaching out to our Customer Care Team again later. Here's how:

1. Go to Help (?) and select Contact Us.
2. Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
3. Enter “talk to a human”, then select Continue.
4. Select which way you want to connect with us.

• Have us call you - Get a call from a support expert.
• Chat with us - Start a conversation with a support expert.

See this article for more details: Contact QuickBooks Self-Employed Support.

In addition, I've got you this article to help you manage transactions inside QBSE: Categorize transactions in QuickBooks Self-Employed.

Feel free to leave a comment below if you have any additional QuickBooks-related concerns. I'll be here, ready to help you out again. Take care!

I am having the same problem, and this is an unacceptable answer, given that the current wait time is over an hour to speak to a human and there's NOTHING that the automated system can do to help. Are you clogged up with everyone having the same problem? 

Unfortunately, you need to clear your Turbo Tax and start over. I just did that. Now I can't figure out how to export my QB back into Turbo Tax, They need to fix this. It seems to be a common problem.

Thanks for joining the thread and sharing your sentiments with us, @pickyvegan.

I can see how frustrating it is to sign up for a service that isn't working as it should be. 

When dealing with billing concerns, I'd highly suggest getting in touch again with our live agent. I know that you've already reached out to them. However, I'd still recommend giving us another call since only they have the proper tools that could check the cause of the issue.

Please also know that the waiting time for their response depends on the number of calls they received. I'd appreciate it if you can extend your patience with us until our agent becomes available to assist you. Simply follow the steps that were shared by my colleague KurtKyle_M to connect with them.

On the other hand, you can check our support hours to get more details on when is the best time to contact them.

I've added this article that will help you prepare your annual tax: QuickBooks Self-Employed - Annual taxes guide.

I'm always willing to lend a hand in case you have any other concerns about QBSE. I'll keep an eye out for your response. Have a good day and take care. 

Same here.

They need to fix this and issue refunds.

I was in this same boat and got it to work. I have the subscription through Apple. Here's what I did:

(1) updated QB on my iPhone -- it wasn't showing my subscription in the QB app, but it did show it in Apple subscriptions.

(2) Logged out, logged back in to QB on my iPhone.

Repeated these until it worked:

(3) Logged out, logged back in to QB on my laptop.

(4) Logged out, logged back in to TurboTax on my laptop.

(5) Went to the FILE section in TurboTax and looked at how much it was trying to charge me.

(*) Throughout this process, I kept checking the "subscriptions" page in my Intuit account, too.

Sad to say... except that it eventually worked and showed $0 for both federal & state... I just kept logging out & logging back in and checking Intuit's accounts page ... and it finally showed that I had the bundle in all 3 places and didn't charge me to file.

It took maybe 30 minutes. BUT I didn't have to clear my data and didn't have to pay or fill out forms manually.

Yes, they need to fix it. Hopefully, this will work for more people since we're at the deadline.

Good luck!

Hahahahaha - What a joke you are as a company! Oh, except you have our money, so I guess the joke's on us. I too was mistakenly charged to file my taxes when I pay monthly for the self-employed bundle. I have been on hold on chat for hours, and on FIVE customer service calls (again, for hours - the last one lasted an hour and 15 min) where I have been repeatedly promised that a refund is on the way, and  guess what???? Still no money. This is intentional. It's illegal. That class action lawsuit that was just filed is no joke and just proves my point - you have super shady business practices and you need to do better Quickbooks.

I'm filing a complaint with the Consumer Financial Protection Bureau and suggest you all do the same.  Still waiting for them to refund me for my tax filings, and guess what, after waiting 3 weeks (and an hour & ¼ on the phone today), they tell me that my refund was "stuck" and they have to reprocess it and I have to wait another 2-3 weeks. They are fraudsters.

Did you get a refund for your filing payment?