How do I update the new WA PFML payroll tax rate for 2022? QB online payroll settings only allow the 2021 rates.

Hello, sunnyebel-yahoo-.

Since no option to to select the 2022 rate, let me direct you to the right support for this situation.

Please take note that our support hours for QuickBooks Online Payroll - Core and Premium starts from M-F 6 AM to 6 PM PT. For QuickBooks Online Full Service Payroll and Elite/Premium, we are available any time, any day. 

Here are the steps:

1. Sign in to your QuickBooks Online company.
2. Click the Help icon located in the upper right-hand corner.
3. In the Help window, click the Contact Us button located at the bottom.
4. Enter your question and click Let's talk.
5. Choose either Start a chat or Get a callback.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and click the Contact a human button.
3. Select Live Chat / Call me back.

If you want to get a direct phone number, you can check it out in this article: Contact Payroll Support.

You can also visit our our general help topics page to search for your concern. This page will route your to the related help articles, Community discussions, video tutorials, and more.

Please don't hesitate to get back to me if you have any other concerns or questions. I'll be around to help you out. Stay safe!

I am still not able to change the WA PFML rate using QBO.  Customer support said there isn't anything they can do on their end.  Is anyone else continuing to have this problem and have you found out any answers?

Thanks for joining us, @KT1616. I can help share information about updating the WA PFML tax rate for 2022 in QuickBooks Online.

As of now, there's no update for the new Washington Paid Family and Medical Leave rate in our system. It should be available soon from the dropdown when changing state tax rates.

In case you need this workaround, here’s how to update it:

1. Go to the Gear icon and select Payroll Settings.
2. Navigate to Deduction & contributions then Add a new Deduction/Contribution.
3. Select Health Insurance as the Category.
4. Choose Medical Insurance as the Type.
5. Enter PFML in the Description, then click OK.

Once done, you can proceed to Workers or Employees and edit it in their Pay option #4.

1. Go to the Deduction & contributions part and select edit.
2. From the Deduction & contributions drop-down menu, select or add PFML.
3. Select a % of gross pay for both Employee deduction and Company-paid contribution, or none if your employee covers the full amount.

I've added some snapshots for your reference:

I've added this article to guide you through accessing some payroll reports in QuickBooks Online. You might want to run a Tax liability report to check your numbers quarterly.

To learn about the unemployment insurance tax rate updates in WA, click here. This will provide the details of the changes according to your location.

To ensure the accuracy of your payroll records, we recommend reaching out to our Payroll Support Team. They can help you recalculate the taxes to ensure they are reported correctly. Please make sure to review their Support hours to know when agents are available.

I appreciate your patience, but feel free to contact me here if you have follow-up questions about managing your taxes or with your account. I’m only a few clicks away from you. Keep safe!

Just be aware that 2023 taxes are wrong now too. I spent over an hour today with customer service and got nowhere. It appears that they are using 2022 rates even though they’ve been updated (and are labeled correctly).