How do you delete your bank information in Payroll settings- all of a sudden, QB is doing payroll tax withdrawls when I didn't authorize them to do so.

Hi there, @DebWolfe.

You might be using one of our payroll subscriptions that automatically pay and file taxes for you. This is the reason why QuickBooks is automatically withdrawing the tax amount from your bank account.

For now, we're unable to delete the bank account in the payroll settings. However, you can still downgrade your subscription to manual tax payment and filing. You can reach out to our QuickBooks Payroll support to perform this action.

Here's how: 

1. Click the Help icon.
2. Hit the Contact Us button at the bottom. 
3. Enter your concern in the description, then click Let's talk.
4. Choose Get a callback.

Please check out our support hours to ensure that we address your concerns on time.

Also, there are several payroll reports you can use to view useful information about your business and employees. Here is the list of payroll reports available in QuickBooks Online Payroll.

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.

Reymond,

I have been using QB Online since February of this year- I process weekly payroll- I did not opt to have my payroll taxes paid by QB, and there hasn't been an issue, then all of a sudden yesterday I get an email that money will be withdrawn from my bank account- after a two hour chat yesterday, I was told they had turned off the feature- this morning I get another email that the money is still coming out of my account- that is why I want to delete my bank information, I can't have money coming out of my bank account that I did not authorize and no one at QB can tell me how it suddenly got activated or how to delete the bank information- it's unprofessional to me that I am not able to delete my bank account info when there are errors being made by QB where they are taking money out that is not authorized.

Hello there, @DebWolfe.

As mention by my colleague above, we’re unable to delete the bank account. I suggest reaching our customer care support again to verify and check your account in a secure environment. 

One of our phone specialists will reach out to you at your convenience. To sign up, let’s go to the Help menu of the company file.

Here's how:

1. Log in to your QuickBooks Online account.

2. Click the Help icon located in the upper right-hand corner.

3. In the Help window, click the Contact Us button located at the bottom.

4. Enter your question and click Let's talk.

5. Select Start messaging or Get a callback.

For future reference, let me share this guide that contains articles and tools to help grow and manage your business: QuickBooks Resource Center.

 If there's anything else you need help with, I'm always ready to assist. Keep safe always.

MaryAnn- I did get a call back but unfortunately, just like yesterday with the chat- no one has been able to help me with what seems should be an easy fix- I waited 40 minutes while the person I was talking to tried to get help from "a higher level", but I had to leave the call- I feel like I'm back to square one- I am stunned at the lack of service support when QB is creating transactions to withdrawl money from my checking account- which I have not authorized- seems like that is important enough that I should be getting a call from someone who can take care of this.

I can only imagine what you must be feeling right now., @DebWolfe.

We'll review your previous call and forward your feedback to the Customer Service Team. Also, we'd like to inform you that every call is documented by our agents. Therefore, we can still track your last call and continue what we have started to fix the issue. 

With that having said, I'd recommend giving us another call and we'll make sure that this will be taken care of this time.

To ensure we address your concern on time, you can also check out our support hours.

In case you need help in carrying out your other task in QuickBooks Online (QBO) Payroll, you can check our articles here. 

Let me know how it goes in the comment section. If you need additional assistance in doing your task with QBO, don't hesitate to visit us back. We'll be happy to help.