How do you escalate a problem to a stateside manager? I've identified several matching issues that require developer support. Offshore reps were absolutely no help.

Hello @buffalobrewcoffe,

I appreciate you for reaching out to us here in the Community. I'm here to help you escalate the issue regarding matching transactions in QuickBooks Online.

A direct way to escalate a problem to a stateside manager is unavailable. You'll need to request a callback within your account and request to speak with a US representative.

Our support for Plus, Essentials, Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.

Here's how you can reach them:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us or Have us call you. 

If the issue needs intervention from our developers, I recommend reaching out to our Intuit Developers Team for further assistance. From there, you can find engineers who can provide additional guidance to the issue. Here's the link to the website: Intuit Developers Community.

You can use this link to review and categorize downloaded transactions in QuickBooks: Categorize and match online bank transactions in QuickBooks Online.

Please don't hesitate to reach out if you need more assistance fixing the banking issue. You can get back to us by clicking the Reply button.

The C-suite at intuit must be living under a rock.  Is profit more important than the Customer experience.    I have been on hold for more than an hour for a Supervisor name James.   The fella that comes to the phone every few minutes to check if I still have a Pulse identified himself as David and he basically told me that there is 1 Supervisor and watching over the entire team and James is currently on a call with the 'higher ups'. 

Pay attention to Customer service @Intuit

I would rather sit in the dentist chair for a root canal rather than sit through a call with the Offshore team