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It's my priority for you to connect your bank account for Payroll, ballooncityusa.
I appreciate you for reaching out to our phone support agent and performing some troubleshooting steps to connect your bank account. May I know what's your bank provider? This way I can check here on our way if there's a reported issue about this one.
Aside from using the bank's name, let's try entering the bank's URL. From your bank's website, copy the URL and paste it in the search field when connecting your bank account.
For the steps and details about connecting your bank for payroll, check out this article: Connect your bank to Online Payroll.
If it works, you can set up your employees for direct deposit and run payroll.
If the same thing happens, I'd suggest contacting our Payroll Support Team again (with your case or reference number). I know you already called but since this is a public forum, they can pull up and check your account in a secure environment. They'll also investigate what's causing this issue.
Here's how to reach them:
- Click the Help icon on the top right.
- Tap the Contact Us button at the bottom.
- Enter a short description of your concern.
- Tick Continue.
- Choose Message an agent to connect with our support.
I have a link here that provides you with articles about managing your payroll: https://quickbooks.intuit.com/learn-support/en-us/payroll-and-workers/07?product=QuickBooks%20Online.
Fill me in if you need a hand with changing your payroll bank account info. or any QBO related. I'll be here to help. Have a great day ahead.
