I changed bank accounts and need to set it so that tax payments and payroll come out of the new account

Good morning, @mcolbert. 

It's great to see you back in the Community. I'd be more than happy to help you change your payroll bank account in QuickBooks Online. 

There's six important steps you need to take in order to do this successfully. Here's how: 

1. Gather bank account info and principal officer address.
2. Set up bank account in chart of accounts. 
3. Check for pending tax payments and payroll transactions (direct deposits or paychecks). 
4. Change your bank account with QuickBooks Online Payroll service. 
5. Verify your bank account (if you connected manually). 
6. Edit your bank account in your accounting preferences. 

To learn more and get more details on how to do these actions, review this guide: Change your payroll bank account.

This should do the trick. Come back and let me know how it goes. Happy Friday! 

I've been trying to change my bank account via Quickbooks Online for over 2 months now.  I keep getting a message that there are pending tax payments but there aren't any.  I've contacted support numerous times and I've been told it's a known issue.  I attempted to submit the manual change form and received an email back saying it must be done online.  I'm so frustrated.  I'm having to wire funds every other week back to our old payroll account that we are wanting to close.  There has to be a way that Quickbooks can change our payroll bank account.  This NEEDS to be TOP priority for fixing this issue!!!  HELP!!!

Hello there, capacityanna.

I recognize the time and effort you invested in attempting to change your payroll bank account. Let me help and provide some information about the issue.

There's currently an ongoing investigation where customers are unable to change their bank account to the right one (INV-76315). And we have already added your company to the list of affected users.

We don't have a definite timeframe for when this will be fixed. Rest assured, you'll receive email updates on the progress of the investigation.

I want to make sure you have all the resources you need to efficiently handle all of your payroll activities in QuickBooks Online (QBO). Let me share the link to our self-help guide. It covers topics such as managing your employees' information, running payroll, and processing tax forms as well as payments.

If you have any further questions about payroll or other QuickBooks-related tasks, leave a comment below and tag my name. I'll get back and answer them for you. Have a good one. 

The same response I keep getting.  How can you not have a timeframe?   Why won't QB allow manual forms to be submitted and handle it that way since there is an issue?  I understand that you have my company listed and I will be informed, but QB has to come up with another way.  This is completely unacceptable!  

I know how to handle all other payroll issues, so no need to send me more information.  What I need is an answer as to what QB is doing to resolve this...something other then we know it's an issue, we have no timeframe, and to just wait.  Someone needs to come up with a solution ASAP!  Just because it was set up to be done by the customer doesn't mean we shouldn't be able to go back to the manual update method.  PLEASE, figure this out!

Thoroughly frustrated,

Anna

I am having this issue now as well, was this ever resolved?

I wish I could make it better, @JM0818.

I hear you and I want to ensure this matter is addressed timely so you're able to update your bank account information for payroll processing in QuickBooks Online.

Currently, the investigation concerning the inability to update the bank account information for payroll transaction processing is still in progress. Rest assured our engineering team is aware and they've been all hands on deck working to fix this as soon as possible.

While we are unable to provide the exact turnaround time as to when a such problem is fixed and the workaround is also not yet available, I assure you that all the updates will be sent via the email address we have on file. Therefore, I recommend contacting our Customer Care Support so you'll be added to the list of affected users. To do so:

1. Go to Help.
2. Select Search.
3. Click Contact Us.
4. Enter Unable to update my payroll bank account information in the What can we help you with? text area.
5. Select Continue.
6. Click Start a chat or Have us call you to connect with our team online.

For now, I'm including this reference so you're able to use all the features and functions of QuickBooks: Help Articles in QuickBooks Online. You're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions.

We appreciate your patience as we're working on this matter. Please let me know in the comments below if you have any other questions aside from working with your bank account and payroll transactions in QuickBooks. Take care!

The original post was dated 5 August of this year, the ADMIN response indicates it's been >4 months with still no resolution on how to update a simple bank account number to pay employees? That is absurd for any company, much less a company such as quickbooks with the income / resources available to them.

Nope, doesn't work.