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cratley1957-gmai
Level 1

I got sent a link from a employer to set up my direct deposit but every time I go to log in it says something went wrong on quick books end and to try again later

 
3 Comments 3
MaryLandT
Moderator

I got sent a link from a employer to set up my direct deposit but every time I go to log in it says something went wrong on quick books end and to try again later

We're aware of the error you're getting when setting up Direct Deposit (DD), cratley1957-gmai.

 

Our Product Team is currently looking into this message and will look for a permanent fix. Your employer needs to contact our QuickBooks Online Team so they can add their company file to the investigation.

 

Once their account is added to the investigation, they'll receive updates regarding the issue via email. 

 

Here are the steps on how to contact our support team:

  1. Go to Help (?).
  2. Click Contact Us.
  3. Choose a way to connect with them.
     

I'm adding this link for a future guide: Set up your company payroll for direct deposit.

 

Let me know if you have other QuickBooks concerns. I'm always around to help you.

Shaunac
Level 1

I got sent a link from a employer to set up my direct deposit but every time I go to log in it says something went wrong on quick books end and to try again later

I'm having the same issue. 

Archie_B
QuickBooks Team

I got sent a link from a employer to set up my direct deposit but every time I go to log in it says something went wrong on quick books end and to try again later

Thank you for responding in this thread, Shaunac.

 

Let me help and make sure you set up your direct deposit in QuickBooks.

 

You can ask your employer to resend it again to make sure you can access the link.

 

If the issue still persists, I recommend performing troubleshooting steps to see if there's an underlying browser issue. First, try accessing your QuickBooks Online account through a private window on your browser.

 

These are the keyboard shortcuts to open a private window for your browser:

 

  • For Google Chrome and Microsoft Edge - press CTRL + SHIFT + N.
  • For Mozilla Firefox - press CTRL + SHIFT + P.
  • For Safari (Mac) - press Shift + Command + N.

 

If you're able to access it without any error, you can go back to your regular browsing window and clear browser cache. This process will remove outdated internet data which cause some browsing issues.

 

You can also follow the steps provided by my colleague @MaryLandT above to contact our support team if you still need further assistance.

 

Get back to me if your still have other questions about direct deposit. I'll be here to help. Have an awesome weekend!

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