I have been online with quickbooks all week and unable to get payroll to work or run. I checked my subscriptions but my account settings for auto payroll say otherwise.

Let's make sure you'll be able to run payroll, rebecca-s-cross.

You'll have to update your billing information to make your QuickBooks Online (QBO) account and payroll active. To do this, follow the steps provided below: 

1. Click the Gear ⚙ icon and select Account and settings.
2. Choose the Billing & Subscription tab.
3. Click Edit next to your
4. Update your credit card info.
5. Review the address for your credit card. It must be the same one that appears on your credit card statements.
6. When you're done, select Confirm card or Save.

Please check this article for more information: Change Your Credit Card Payroll Billing. However, if you're still unable to run payroll, I recommend contacting our support team so they can check what's causing the issue. They have the tools to pull up your account securely. Here's how to reach them:

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter your concern.
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

To take a closer look at your business finances, we have a list of payroll reports that you can view. I've added this article for your reference: Run Payroll Reports. 

Let me know if you need further assistance with payroll. I'll be right here to help.

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