In case anyone is looking at this thread, this problem has been resolved for us as of today.

Just a note to say that it's now November and I went searching for info on this issue because I was having this problem for the first time today.  
I tried the incognito option, signing out and back in and when that didn't consistently work, went with the 'fake invoice hack'.  That works but it's a bit annoying that I will now have a bunch of fake invoices. 

I don't officially send invoices via Quickbooks so it could be worse but there's still an ongoing issue that needs to be fixed. 

oh, and I just found that changing a project from completed to ongoing due to additional work on that project, has the same problem.  It doesn't automatically show up in the project list when adding time to it. 

Just a note it is now January 2023 and I still have the same issue. I was chatting with support and they refered me to this chat, which I already saw and tried everything listed except for deleting the projects becuase we have years of hisotry assign to projects and I can't delete them. This person I am chatting with has no clue how to help me. 
Has anyone found anything new on how to solve this issue? 

Hi, daphb.

I appreciate you for trying the steps shared by my colleagues above. I understand how it feels when you keep experiencing the same issue.

Since the recommended troubleshooting didn't work on your end, I'd suggest reaching out to our phone support team so they can escalate this to our engineers. Here's how to contact us:

1. Click the ? Help icon.
2. On the Assistant tab, enter Talk to a human.
3. Hit Contact a human.

Don't hesitate to browse this article as your guide in managing projects: Projects FAQ.

You can always mention my name if you have concerns about projects.

It is December 4th, 2023 and I am having the same problem as described by several people above.  Is there any fix to this problem?

Today is December 4th, 2023 and I am having the same problem as described previously in this thread.  Was a solution ever found/implemented?

Yes, the issue seems to have come back recently.  Our only workaround has been to book a $0 invoice against the project, then it will appear in the time entry window, and then once you've posted time to it you can go back and delete the invoice.  What a headache... QB really needs to fix this.

Hi there, daledennis

I understand how important it is to seamlessly add time entry to project in QuickBooks Online. 

We are currently aware of the ongoing issue wherein users are unable to add time entries to project in QuickBooks. Our engineers are investigating the root cause in purpose to create a permanent solution.

While we can't provide any workaround or specific date for when this issue will be resolved, I recommend contacting our Support Team so that we can ensure you receive up-to-date information regarding this problem.

Here's how:
 

1. Log in to your QuickBooks Online.
2. Go to Help (?).
3. Select the Serach tab, then click on Contact Us.
4. Enter a brief description of your issue, then hit Let's Talk.
5. Choose a way to connect:
    

• Start a chat with a live support.
• Get a call back from the next available support.

If you also have other concerns about managing projects, you can use this as a reference: Create and manage projects in QuickBooks Online.

Please don't hesitate to reach us again for other concerns or follow-up questions about projects. I'll be here to assist. Keep safe!

Quickbook users, I just wrapped up a call with QB Time support and they where able to help me with the issue of projects not showing in Quickbooks Time or Quickbooks Online under the Time entry while being perfectly recorded under customer > projects. 

My issue came up when a SYNC failed and the Sync log showed the error "unable to import project = "X" Customer name not found. Since, I was not able to find those projects when trying to add time for that project. 

SOLUTION: The solution was a QB hack. Go to your project not showing as an option in Time, change the status of the project from IN PROGRESS to COMPLETED. Rrefresh the screen or navigate to antyhing else in QB so the change becomes saved. Then go to Quickbooks TIME and run a SYNC. If everything was done correctly, your project will no be again visible under the customer in Quickbooks Time. 

Repeat the steps for other project with similar issues. 

I was able to resolve this problem by deleting the project, recreating the project, and leaving the "start date" field empty when creating the project in the edit project screen.

To anyone having this issue out there, I get it, very frustrating. After reading this thread and trying many of the solutions I came up with a solution that worked for me and I think is the heart of the problem.

I am a Quickbooks Plus + Time user and was having this issue. When I first signed up with time last year they were still using the "classic time" but have since updated time so that it is in the same UI as quickbooks. In the "Overview" tab of the quickbooks time window (in the quickbooks side) you'll see a button that says "Go to classic Quickbooks time." When you click on this it will open a new tab and bring you the "classic" time.

Up at the top click the "Quickbooks" button and then click "Import" from the dropdown menu. This will force a sync between Quickbooks (Projects) and Quickbooks (Time). I think that in the back end they are two separate programs (since Intuit bought TSheets) and if your projects are showing up in Time but are showing up in Quickbooks it is because you're having a sync'ing issue between the platforms. This fixed the issue for me!

Hope this helps.

Thank you very much for this post!  It worked for me!

Almost 2 months later - still not fixed. Do you have any update to offer? Wasting a TON of time making these stupid $0 invoices and quitting and reopening QB. What happened? You guys had it fixed and broke it again…

Hello, JoeMAtDolphin. 

Upon conducting a thorough investigation and verifying that it is still in progress, our engineering teams are working diligently to gather all the necessary information and resolve the issue immediately. Rest assured that your concerns are taken seriously, and every effort is made to rectify the problem immediately.
 

They are working around the clock to gather all the relevant data to ensure the issue is resolved without further delay. We are committed to resolving this matter and restoring the normal functioning of our systems. 
 

In the meantime, we recommend contacting our customer support team, who are well-equipped to assist you with any questions or concerns. They can also add your company to the affected list, keeping you updated on the progress of the investigation. We appreciate your patience and understanding while we work to resolve this issue as quickly as possible.
 

Here's how:

1. Click the Help menu in the upper-right-hand corner and click Talk to a human.
2. Type in "Talk to a human," then press Enter.
3. Look for I still need a human and click on it.
4. Choose Get help from a human.
5. Pick between Start a chat or Get a callback.

I've added an article that you find helpful about setting up and using the Projects feature.

Don't hesitate to get back to me if you have any project and invoice concerns in QuickBooks Online. I'll be around to help. Have a great day!

Two and a half months later - it's still broken.  When will this be fixed?

Hi there, JoeMAtDolphin. 

I understand you have been waiting for an update on this investigation for some time now. After thoroughly reviewing our system, we have noticed the investigation is still in progress. I sincerely apologize for any inconvenience this may have caused you.
 

Our engineering team is working tirelessly to identify the root cause of the issue and implement a solution that will prevent it from happening again in the future. We understand how important it is to resolve this as soon as possible, and we are doing everything possible to expedite the process. 

Moreover, with this helpful article, learn how to track hourly labor costs and profitability by a project in QuickBooks.
 

Please bear with us as we continue to work towards a resolution. Rest assured, we will keep you updated every step of the way until this matter is fully resolved. We truly appreciate your patience and understanding during this time. Have a great day!

This is still broken, and as of this morning, seems to have gotten worse.  Now if a project doesn't exist, I need to create it, then quit QB online, then reopen and log in, then book a $0 invoice against, then quit QB online AGAIN, then reopen and log in, and only THEN can I book time against the project.  I cannot wait to get our new ERP system implemented so I don't have to deal with QB again.  The efforts being put in by the team their to make things look pretty is EXTREMELY frustrating, as all you're doing is breaking functionality that previously worked fine.  Sad to see what was a good product seemingly just 6 months ago go so far downhill.

Thanks for sharing your experience with us, @JoeMAtDolphin.

I definitely understand the importance of having the option to add time entries to projects. 

As I've checked, the case is now being reviewed by our development team. Rest assured, we are taking this matter seriously and are committed to restoring this function immediately.

While working, I suggest contacting our QuickBooks Support Team so you can receive up-to-date information regarding the issue.

Follow these steps to connect with them:

1. Go to Help (?).
2. Click the Search tab, then select Contact Us.
3. Enter a brief description of your issue, then click Let's Talk.
4. Choose a way to connect: 

• Start a chat with live support.
• Get a call back from the next available support.

After setting up projects, you can track labor cost profitability in QuickBooks Online Plus, Advanced, and Accountant. For additional info, check out this article as a reference: Track hourly labor costs and profitability by project in QBO.

You can reach out to us again if you need further clarification or follow-up questions about adding time entries to projects. We're always here to help.