Is anyone else having problems accessing the online training thru Priority Circle?

I appreciate you performing some basic troubleshooting procedures to get this issue fixed, @Lrimestriad. I'm here to help you rule this out.

Considering the steps you've done, it's best to use a different compatible browser to sign in to the Priority Circle Online Training. Here are the links to get to the Priority Circle resource center:

• QuickBooks Training
• Sign in to Priority Circle

I suggest getting in touch with our Customer Care Support if the problem persists. This enables them to investigate more and offer the best answer to your concern. Here's how to reach support:

1. In your account, open the Help menu.
2. Click on Contact Us.
3. Type in a short description of the problem then hit Continue.
4. Select either Chat with us, Schedule appointment, or Have us call you.

See this extra resource so you can find information on commonly asked questions about QuickBooks Priority Circle.

The Community is available 24//7 to back you up. Please let us know if you need any more help about this matter or QuickBooks in general.  Keep safe always!

Did all that. Called support and spent an hour doing it all again even after I told her I had done those tasks. No help at all. Best she could do is open an investigation. No idea when I may be able to access my training modules.  This is the 3rd investigation opened since I upgraded to advance. One took 30 days the others are still unresolved. Since upgrading the first part of July I have not had full access to all of the benefits and services of the program I am paying for.  I had plenty of time set aside for training that I can not do!! 

Did all that. Called support and spent an hour doing it all again even after I told her I had done those tasks. No help at all. Best she could do is open an investigation. No idea when I may be able to access my training modules.  This is the 3rd investigation opened since I upgraded to advance. One took 30 days the others are still unresolved. Since upgrading the first part of July I have not had full access to all of the benefits and services of the program I am paying for.  I had plenty of time set aside for training that I can not do!! 

I’m having the same problems…..did QB resolve any of your investigation? 

I can see the trouble this has put you through, @Wind_in_sail.

It's my pleasure to be of assistance today and make sure this is well taken care of.

Before we get started, would you mind if I ask what product are you currently using? In accordance with your product, we will then offer you a suitable solution.

Also, I'd like to ask for any additional information regarding the issue you're encountering right now like error messages if there are any. You can leave the details in the comment section below. 

In the meantime, let's perform these troubleshooting steps to isolate the issue. We'll begin by logging in to your account using incognito mode. Occasionally, a browser loaded with frequently visited pages can lead to odd system responses. Here's how to access incognito:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

When already signed in, try getting into Priority Center once again. If it works, we can conclude that it's caused by the browser. Let's clear your regular browser's cache and cookies to refresh the system. 

If the issue persists, let's switch to one of these supported browsing applications:

• Google Chrome
• Mozilla Firefox
• Safari 11 or newer

I've also added an article where you can find answers to the most common frequently asked questions about QuickBooks Priority Circle: Frequently asked questions.

I'll be waiting for your reply in the comment section and as always, you're always welcome to ask for further assistance in accessing training materials. You have a good one.