Keep receiving "timesheet sync error" from Time to QBO/Payroll

Hello there, @kmartinez. Allow me to share some insights to help you fix the error you encounter in exporting from Timesheets to QuickBooks Online(QBO).

Before performing troubleshooting steps, check if you have these requirements to export data from Timesheets to your QBO account.

• Make sure you are using either Plus, Essentials, or Advanced.
• For Payroll.
  • Ensure Copy hours from timesheets are turned on.

If everything is okay, you can start troubleshooting by logging in to your account using a private browser.

Here are the steps to open a private browser:

Google Chrome: press CTRL + Shift + N

Mozilla Firefox: press CTRL + Shift + P

Internet Explorer: press CTRL + Shift + P

Safari: press Command + Shift + N

If you can export using a private browser, you can now clear your browser's cache so you can get back to your business using your regular browser.

Follow these steps below:

1. Open Chrome.
2. Click More.
3. Choose More Tools, then Clear browsing data.
4. Add a time range. Select All time to delete everything.
5. Check the boxes next to Cookies and other site data and Cached images and files.
6. Select Clear data.

You may also check on this article for more tips about exporting errors: Error exporting hours between QuickBooks Time and QuickBooks.

Let me know if you have any additional questions about exporting time to QBO or anything else. I am just a click away!

I am using Advanced.

The option below is not in my payroll settings at all. 

• For Payroll.
  • Ensure Copy hours from timesheets are turned on.

Can you please advise on what to do since I do not see this?

Hey there, @kmartinez. 

Thanks for reaching back out on this thread. Let me point you in the right direction to get this resolved. 

Since you've already tried the steps my colleague provided and you're unable to find a particular option, I suggest contacting our Customer Support Team for further assistance. They'll be able to use a screen share tool to walk you through some more instructions. Here's the guide to get you the direct phone number to support: 

Contact QuickBooks Time support

Please let us know how it goes. I want to ensure that you get back to running your business. Take care!