Welcome to the Community, merricks1.
If you recently set up direct deposit, it's possible your bank account information's pending activation. This process can take 2 to 3 business days and you'll receive an email notification once confirmation's complete.
You can also check your activation's status while signed in.
Here's how:
- Go to Settings, then Payroll Settings.
- Under Bank Accounts, choose Company.
You'll see one of the following statuses:
- Connected/Active - Bank account details are successfully connected to send payroll.
- Pending - Information about the test transaction will be displayed.
- Waiting for verification - You have an option to enter a test transaction.
- Failed - The account couldn't be verified and needs to be updated.
A pending direct deposit can mean:
- Your account hasn't been verified yet.
- The funding account was verified, but had to go back into our set up process.
- You haven't entered the employee's banking details.
If your direct deposit feature was already active and it suddenly turned off, there's two possibilities:
- Intuit isn't able to debit your monthly or annual subscription fee.
- The account's placed on hold due to insufficient funds.
In the event your account's on hold, you can use our Resolve non-sufficient funds (NSF) holds resource to fix it.
I've additionally included a detailed article about working with direct deposit that may come in handy moving forward: Fix direct deposit issues
I'll be here to help if there's any questions. Enjoy the rest of your day!
