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Some basics to get started. Quickbooks Online user here. I have the Core Payroll. I use the automated tax filing and payment option.
Back on March 15th, I received an email stating QB was going to be enhancing the Core Payroll package by offering automated New Hire reporting if you had the auto tax filing/payment option turned on.
Either I'm a dense, or I cannot seem to locate any indication this feature is engaged and working on my behalf. I can log into my State's New Hire Reporting Center (Virginia), and when running a report on their site to show the new hires reported, nothing comes back for the last several months. I'm now worried QB hasn't been doing this, and I've let a good 4 months of new hires go unregistered.
No degree of searching the QB website is helping. Didn't know if any other Online users with the core payroll package might be able to assist. I feel a call to Support is likely in my very near future.
Thanks to anyone who may be able to chime in and assist.
-Robert
Here's the notice I got back on 3/15:
Great news! We're bringing our popular automatic new hire reporting feature to QuickBooks Online Payroll Core at no extra cost to you. Previously only available to our Premium and Elite customers, our automated reporting service sends a new hire report to your state tax agency whenever you add a new employee and run their first payroll through QuickBooks.
What you need to do
Starting March 15, 2021, any QuickBooks Payroll user who has the Automate taxes and forms setting turned on will have new hire reports sent automatically to their state tax agency after any new employee is added to payroll. Currently, you have this setting turned on (you can turn it off in Payroll settings).
Hello, Robert.
I can share a few information on how payroll tax form filings work in QuickBooks.
There are some states that allow us to electronically file tax forms such as the New Hire Report for you or you can get the form in the system to file with the state. For the state of Virginia, we prepare the signature-ready form to be manually printed, signed, and mailed to the VA tax agency. To generate a new hire report in your payroll account, you'll have to enter the employee's gender, birth date, and hire date info.
To get the report, you can use these steps:
Feel free to use these articles below if you need more help in handling your tax forms and employee info:
Please don't hesitate to mention me in your reply if you need more help. Take and have a good one!
Catherine,
Thank you so much for the detailed reply. Unfortunately, I followed these steps from an earlier finding on the New Hire process, and "VA New Hire" is not one of my options under Forms. Almost all the instructions I have come across suggest this form should be listed exactly in the area you pointed out, but it isn't. Attempted to search for "adding form", but to no avail.
Thanks for your assistance. If you have any other suggestions, I'm all ears. I can certainly go to my State's New Hire Reporting portal, and continue entering them manually, but if QB states they'll do it for me, why isn't that happening? I'm bewildered.
-R
Thank you for getting back to us, RCutchins.
Allow me to step in and share how you can get the new hire form. To generate a new hire report in your payroll account, you need to check if the following info are set up on your employee:
And, here's how to get the form:
For additional information about this, check out this link: Get a new hire report.
If you're still not seeing the form, I recommend contacting our QuickBooks Payroll Live Team. They can check the setup on your account and review it so you can get the form.
Please use this link to chat with our support team: QuickBooks Online Payroll Core.
Stay in touch with me if there's anything else you need. I'll be around to help you with your QuickBooks Payroll account.
I concur this information is not showing in QBO account. Intuit is supposed to be doing all reports, but I cannot find any new hire reports or even an employee setup in the payroll section at all. Just like the previous poster it is not there at all. I have Advanced and cannot file my own reports as Intuit is the reporting agent so am unable to generate regular payroll forms and can only just print the regular 941s/State unemployment reports. There is no option to view new hire reports which should have been filed.
This is not the impression we want you to experience when trying to view and file the new hire report in QuickBooks, @nsteadman.
As mentioned by my colleague above, make sure that you set up your employee correctly. Doing this will help you generate a new hire report in your payroll account.
After verifying that all the information is accurate, and you're still unable to view the report, I suggest contacting our support team directly. They have the tools to check your account in a safe environment, and they can help find the root cause of your issue and find a fix.
Here's how to reach them:
I've added these articles to help you manage payroll reports in QuickBooks Online. It also covers ideas on how to access, customize and print your statements.
Please let me know how the call goes by entering a reply below. I'll get back to you right away if you have other questions about generating reports in QuickBooks. Stay safe and take care.
Are there updated instructions on how to get the new hire report to print?
Hello there, @Salt River Roofing. I'm here to share additional details and steps to get a new hire report in QuickBooks Online (QBO).
As I've checked my resources and verified that there's still the same instruction when getting a new hire report. Although, new hire reporting depends on if you have automatic tax payments and filings turned on or off in your QuickBooks Payroll product. You can check your automatic tax payments and form filing status to confirm.
If you turned on the automatic tax payments and form filings, we'll be the ones to file the new hire forms with your state for you. Here's how you can get the report with new hire details for your records:
However, if you turned off the automatic tax payments and form filings, you'll be the one to file it with your state. You can get a new hire form in your product. I'll show you how.
You can refer to this article for more details: Get a new hire report.
I've also added this article in case you'll want to run payroll reports in the future: Run payroll reports. This includes all the lists of payroll reports available in QuickBooks Online.
Feel free to tap the Reply button if you have clarifications or any other QuickBooks-related concerns. Have a good one!
Hey, Thank you for your response, I do not use the automatic tax payments and filings, but nor do I have the options as listed above. I can get to the payroll tax center, see attached snip of my screen. I have the option of Payments and filings. I cannot find any section called forms or employee setup (it used to be there before the most recent updates)
I would like an answer to this, as well. I would like to be able to confirm a New Hire Report has been submitted to the state.
Under Payroll Tax - Filings, there is no option of "Under Forms" and in archived forms New Hire reports do NOT exist.
Hi there, @InIN2. I'm here to share additional information about the new hire report in QuickBooks Online (QBO).
In QBO, the new hire forms are automatically filed with your state if you're using the payroll service. To verify, you can contact your state agency and check the report from there. For reference, please check this article: Get a new hire report.
Since you're still having trouble seeing the new hire report within the program, I highly suggest reaching out to our Customer Care team to help you with this. They use specific tools to pull up your account and you can also request a screen-share session so they can review your setup further.
I've also added this helpful resource that you can open any time to have guidance in navigating QBO: Learn about QuickBooks Online with how-to videos.
Please post here again if you have any other concerns about accessing your payroll report. I'm just around the corner to help. Have a good one and keep safe.
The help chat person is having to load the forms for me to print. Sounds like we'd have to go to help chat or call and request access everytime. Maybe QB could get that fixed.
There is no way to verify this without calling and going through your employees on the phone. No forms or proof of submission is available still in Quickbooks online. I am having a to put in a ticket to fix this. Not hopeful since it appears its been in discussion for a long time
Thanks for getting involved with this thread, ballardwater.
You can get in touch with our Customer Care team while using QuickBooks.
Here's how:
Be sure to review their support hours so you'll know when agents are available.
I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements
I'll be here to help if there's any additional questions. Have a wonderful Wednesday!
The new hire forms are NOT automatically filed with your state if you're using the payroll service. If during self-setup for workforce an employee checks the new hire report, then the new hire reporting form is not sent to the state because checking this box makes QB not send the report.
1) Please remove this check box. The employee should not see this check box when doing self check up.
Also, the employer thinks the reports are being filed with the state. The employer doesn't realize that the new employee has accidentally checked this box and unknowing prevented the new hire form from being sent to the state.
2) Please create a QB report so that employers can see that the new hire reporting was submitted.
Thanks
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