New Update to Quickbooks desktop Enterprise 23.0

We appreciate your feedback about the newly added Required Info tab, Melissa.

I'd like to let you know that the update is designed to make sure that all details are in place before paying your employees.

With the new update, QuickBooks requires the following information:

• Name
• Social Security Number
• Date of birth
• Address
• Phone number
• Email address
• Hire date

Additional details about this requirements are also shared here:

• Add Your New Employee to QuickBooks Payroll
• Edit or Change Employee Info in Payroll

While we can't use the same SSN for multiple employee profiles, you can enter all zeros in the Social Security No field for the other profile. We usually use this workaround for employees that does not have an SS yet and will be shown as "Applied For".

Customer suggestions and feature requests are collected and reviewed by our engineers when new updates are designed. Here's how to send your feedback directly from your company file:

1. Go to the Help menu.
2. Select Send Feedback Online, then click Product Suggestion.
    

Allow me to share these articles with you in case you need more guidance and references when managing employee-related details in QuickBooks:

• Set Up Employees and Payroll Taxes in a New State
• Correct Your Employee's Social Security Number

Don't hesitate to mention my name if you have follow-up questions when managing employee's information. The forum and the entire QuickBooks team is also here to offer our help anytime you need it. 

@jenop2  RE:

• Phone number
• Email address

There is no valid reason to request or mandate these fields.  For one thing, they are not required by any agency for reporting. For another, not all employees have a phone number and not all employees have an email address.

RE: The update is designed to make sure that all details are in place before paying the employee.

Those details are not all required by agencies before paying an employee. In fact quite the opposite. And, in any case, the fact that the user has not entered them into QuickBooks does not mean the employer does not have the information. None of that information is required to properly calculate a paycheck.

Who at Intuit dreams up this nonsense?

Putting all zeros in as the SS# will not work when we use QB to create W2s and submit withholding information to federal and state entities. Intuit needs to either allow the multiple profiles with the same SS # (an additional warning message if needed) and still let me save the profiles or figure out how to allow me to pay an employee on ONE paycheck and properly separate taxes for multiple states at the same time.

Those articles address having an employee work in one state during one pay period.  We have had employees working in 3 different states in the same week.  Alabama, Mississippi and Florida.  All of those states have different unemployment tax rates, different state income withholding rates.  Simply allow me to save the profile with the same SS #s and let's move on.  That's how it used to be.  I would get a secondary warning when saving but I could save it anyway.  

Putting zeros in place of the SS on the secondary profiles for the same employees is not feasible.

This update has slowed down the software and created lag time, also if the employee had an alternative phone number the system will not update it to the Main number, the employee info will show alt phone but when you click the update tab it shows the number as main number - so the alert will not go away - how do you correct that and how slow the software is now when in employee/payroll center tab.

It is horrific how slow it is, AND I consistently get an a 1000 error to contact customer service, can this update be reversed?

Hello,

I know how these issues affect your navigation when using the program. Allow me to lend a hand with fixing the problems on your end and share some information about the QuickBooks Desktop update.

There are many possible reasons why your program is running slow and getting error messages. It's important to meet the recommended system requirements and ensure the company file data isn't damaged.

I recommend performing some troubleshooting steps to get back on track. You start by running the Verify Data and Verify Rebuild tools. These features in QuickBooks will help self-identify data issues within a company file and self-resolve them using Rebuild Data.

To run Verify Data:

1. Click the File tab at the top menu bar.
2. Hover your cursor to Utilities.
3. Select Verify Data.

Next, please run the Rebuild Data option through these steps:

1. Click the File tab at the top menu bar.
2. Hover your cursor to Utilities.
3. Select Verify Rebuild.

I'm not sure what steps you've taken get in touch with our customer support, but you can follow my steps. Our Customer Support Team for Pro, Premier, Plus is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day. See the steps to get a hold of a specialist:

1. Open QuickBooks Desktop.
2. Click the Help tab at the top menu bar.
3. Select QuickBooks Desktop Help.
4. Enter your concern, then hit Continue.
5. Choose Get a callback.

Regarding reversing the update, the option to undo the process is unavailable. Our product engineers will release another update when necessary to correct issues from the prior release.

Also, we have an add-on app that helps resolve different errors and issues. You can check this article for more details about the QuickBooks Tool Hub to repair QuickBooks: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Drop me a comment below if you have further concerns about the program features or bugs affecting your navigation experience. I'll be happy to help you some more. Take care.

@AlcaeusF  RE: There are many possible reasons why your program is running slow and getting error messages. It's important to meet the recommended system requirements and ensure the company file data isn't damaged.

There is quite obviously one reason: It was working, and then Intuit published a half-baked update, and now there are many issues.

The reason is Intuit's mistake: Lack of good design and lack of good coding and testing. That much is obvious to anyone who is paying attention.

Literally the best thing you could do is roll back the update, with a new update, and put things back the way they were. Then go back to the drawing board and figure out how to do whatever it is you were trying to do (which is anyone's guess), but properly.

I had to make a call to customer service.

To reverse the update, go to Help, Update Quickbooks, click Update Now tab and check box beside Reset Update.

I feel certain this is a temporary fix but it removed the Required Tab from my employee profiles.  I'm hoping it will last long enough for Intuit to allow you to override the Required Tab when you need to.  I do not like it at all.  I believe it is completely unnecessary.

Might help you with your issues as well.

@MelissaNIS  This is interesting!

Now that you've done this, what version/release of QuickBooks are you using?  You can see it in the title area of the F2 Product Information window.

Enterprise contractor edition, 23.0.  release R4P.  Not sure what the release was prior to setting it back.  

I just hope they figure this out.  It will cause me and my accountant so many issues if it's not resolved. 

I use desktop version for the job cost reporting capabilities mostly, and over half of that information is derived from payroll.  This update severely hampers that process.

Yes I completed (3) verify / rebuilds over the weekend to try to rectify the issues, but they still persist.  We are in the middle of payroll at the moment and have not had the chance to reach out to customer support.  I to had the issue with the same social security number.  AND, every time I complete a rebuild, several of my default fields for my employees just disappear.  That is getting really frustrating, to have to always reenter this data. 

I'm soooo confused, the version we are using is R4_101, however I just clicked on employees, and I did not reset the update, and all the red ! are gone and the employee files are back to the original software!  This is crazy!

@Mcchild1017 

I tried to see this mess in action to test to see how bad it is, by updating all supported versions of QuickBooks to the latest patch, but I never could see the terrible, misguided, new employee record tab.

Maybe they pulled their half-baked update?

Can you tell us when you’re going to fix the lag time after the newest update in enterprise 23.0 was released? Reading all the info you suggested in fixing this issue did not resolve the problem. Rolling back the update from R4_161 helps for now but when do you expect this bug to be fixed?! 

Hi there, tracyb.

I appreciate you sharing those details and making an effort to resolve such issues so that QuickBooks Desktop runs smoothly. However, we recommend that you run a regular update to ensure a better experience and apply critical fixes to any known issues.

The most recent update for QuickBooks Desktop 23.0 as of June 22, 2023, is R4_166, which includes the bugs and fixes from patch R4_101. For more information, follow this link: Release notes for QuickBooks Desktop 2023.

Otherwise, if you're really getting errors or common issues when working in QuickBooks, you can easily fix them by running a QuickFix in the QuickBooks Tool Hub. Use this article as a reference: Repair your QuickBooks Desktop for Windows.

Return to this thread if need further assistance or if you have follow-up questions. I'd be glad to help.

So if the latest release is R4_101 why does our QB enterprise 23.0 edition tell us we currently have R4_161? I assume they go in numerical order.
There is something very wrong with the release as the lag time is awful only in the employee module. It has the new “Required Info” tab. Not sure if that’s the issue but that seems to be part of the update. Your input would be appreciated as I’m not sure if we should try & roll back to R4_101 from the R4_161.

Our Version of Enterprise desktop 2023 is R4_159, and we are having the exact same problems as everyone else. So, how does your update numbering work? The OP say they have R4_161, we have R4_159, yet you're saying the newest update is R4_101? Makes absolutely no sense. Now, circling back to the main problem with the employee files... when will this be fixed. And by fixed, revert back to the way it was. There seems no logical or purposeful reason as to make the change that Intuit did. The update doesn't help book-keeping, payroll, or our accountants. In fact, makes it much more difficult. 

Tried to zero out the social security and it throws an error message saying that is not a valid social. Please fix this immediately. I'm refraining from having a moment, but for the love of all that is holy - please fix this immediately. This update really borked things. Very unhappy.

Sorry @All About Floors , this is more of a comment to QB , not a reply but I'm not sure how to delete and start over. We have J-1 employees that apply for social security numbers once they arrive in the states (normal USCIS procedure). They often get at least one paycheck before they receive the number. I used to temporarily use all zeros for the social. Also, it is helpful in my workflow (110 employees now) to start adding a new employee when I have some basic info and finish when I have his required paperwork (the asterisks and exclamation points in the Employee List do help remind me to finish). I am unable to do so now. Pleeeeeeeeeeese, Quickbooks-- allow us to police ourselves!

It seems that this update has something to do with the new service being offered by Intuit "Income and Employment Verification"  which has been automatically checked off on each version of QuickBooks Desktop under the "Edit, Preferences, Benefits & HR, Company Preferences tab".  This information is available here on the QuickBooks Help Forum: https://quickbooks.intuit.com/learn-support/en-us/help-article/identity-verification/get-answers-que...

So instead of the employer/accountant providing the income & verification information, Intuit has taken it upon themselves to provide this information for the employee without the employer even being aware.  Intuit seems to want to control every employers QuickBooks when it benefits them.  Intuit just uploaded the changes to all Desktop versions of QuickBooks payroll.

Our CPA firm had to go into each client that we have in QuickBooks Desktop payroll and uncheck the box that allows Intuit to provide this information.

I absolutely agree with you!  This seems like an over reach on Intuit's part to get information that should not be required.  I do payroll updates every 2 weeks and I just now received those annoying orange dots next to every employee name.  I'm wondering if anyone has been able to get rid of the orange dots without entering in the required information.  I'm not really wanting to try to go backwards with the updates, in fear of messing something up.  Please, anybody, is there a fix?

Hello,  were you able to come up with a way to get rid of the orange dots/exclamation marks next to each employee without actually entering the "required" information.  I feel like this info should not be required and I have no intentions of putting birth dates in (Intuit has no business asking for this info) but don't want to look at the warning dots.

No, we have not been able to get rid of the annoying orange exclamation points.  We only found out about the change that they made when we were going through QuickBooks to find a fix for the annoying notice.

I'm sure that once Intuit realizes that we have caught on to what they are doing that they will make some type of update to get rid of the notices.