No code sent, no phone support, we access our files HOW EXACTLY? Is anyone else as disgusted by the decline in this product? Recommendations to a better service?

Hi there, @DawnMLaurynLLC. 

Your account's security is QuickBooks top priority. Passwords, on their own, are not always secure. This is why we added the Multi-Factor Authentication and Two-step Verification to ensure that only authorized users can access your account.

There's a possibility of delay in receiving the code if you're signing in to a new computer, clearing browser's cache, and using a private browser. Let me share some ways to make sure you can verify your login and access your account successfully. 

First, check your junk or spam folder, and search for do_not_reply@intuit.com. Validation code emails come from this email address during sign-in. If you see one of the emails from Intuit, right-click it, then select, This is not spam or Not Junk.

Next, verify that Intuit is added as a trusted site to avoid codes getting tagged as spam. Refer to the steps below if you're using Google Chrome: 

1. Select the Customize and control Google Chrome ⋮ icon and choose Settings.
2. Scroll down to the bottom and select Advanced.
3. In the Privacy and Security section, select Site Settings.
4. Select Cookies.
5. In the Allow section, select Add.
6. Enter *intuit.com, then select Add to save.

After that, log in to QuickBooks Online and follow the steps to get the code. 

If you can’t access the email account or phone number listed, select the option Confirm my account a different way.

If you get the same result, please check the additional solutions outlined in this article. It contains the steps on how to add do_not_reply@intuit.com to your contact list or address book and how to whitelist Intuit’s email server: Receive important email messages from Intuit.

I'm only a few clicks away if you have any other questions. Wishing you and your business continued success. 

Not Applicable. My MFA method is SMS Text. The developers need a solid work around.

There's a way so you'll successfully receive the code, DawnMLaurynLLC.

We have an option to resend the code through text message. In the page where you can enter the code, click the Didn't receive a code link. Then select the Get a code texted to: again. Aside from that, you'll want to choose the Get a code emailed to: so that you'll receive it via email. That way, you can log in to your account.

Also, I suggest checking the phone number to make sure it's correct. This could be the reason you didn't receive it because of the wrong number. Let's login to https://accounts.intuit.com/ and go to the Sign In & Security section. Verify if the Phone number is correct. If not, click on Edit so we can update it.

Please comment again if you need more help with this. I'll be here!

phone number correct validation number comes through hours later  but as you have requested a resent if it not valid .  The systems is useless

Hi there, @terrible system.

I appreciate you joining this conversation and following the steps shared by my colleagues above. Allow me to chime in and help make sure you'll get your validation code.

If the issues persist after following the steps above, I highly suggest contacting our Support team. They have tools that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary.

You can use our Test drive account and follow these steps to reach them:

1. Click the Help (question mark) icon at the top right.
2. Select a suggested option, or type a question or topic you need help with.
3.  Select Contact Us and choose a way to connect with us.

The support hours for Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT

Advanced, any time, any day.

You can also visit our website for some tips and other resources you can use for future references: Self-help articles.

Please keep me posted on how it goes. Let me know in the comments if you have other concerns. I'm always around to help. Take care, and I wish you continued success.