Not all my active employees that are paid weekly show up when i try to run payroll

It's my priority to ensure your employees are paid on time, dcgrass178.

To see all your active employees when running payroll, I'd suggest checking their employment status and pay schedule. Here's how:

1. Go to the Payroll menu and then select Employees.
2. Select All Employees from the drop-down.
   
3. Double-click on the name of the employees that aren't showing up on the Run payroll window.
4. From the Employment section, click the Pencil icon.
5. Hover to the Employment tab.
6. Click the Status drop-down arrow.
7. Choose Active, then Done.
   

After that, let's check the employees' pay schedules.

1. Double-click on the name of the employee.
2. Scroll down to the How often do you pay (employee's name)? section.
3. From there, check if the schedule is correct.
   
4. Click Save, then Done.

If the issue persists, I'd recommend accessing QuickBooks Online via a private window. This helps us determine if there's an issue with the browser.

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

Once signed in, try running payroll again. If all your active employees are now visible, let's clear the browser's cache. This removes its stored files to ensure the program performs efficiently.

You can also open your account using other supported browsers. They'll provide the best and most secure experience with QuickBooks. 

Additionally, I've added these articles that'll help you stay informed in managing payroll in QuickBooks Online:

• Create Paychecks
• Run Payroll Reports
• Online Payroll Get Started Videos

Keep me posted if you have other questions or concerns about running payroll in QuickBooks Online, dcgrass178. It's always my pleasure to help you out.

Hi dcgrass178,

Hope you’re doing great. I wanted to see how everything about fixing your missing employees in QuickBooks Online. Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.
 
Looking forward to your reply. Have a pleasant day ahead!