I assure you that our customer's information in QuickBooks Online (QBO) is secure, MK_APWC. I'm here to assist you by directing you to our QBO Payroll customer care team, who will look into the unauthorized email address added as a new recipient.
Kindly take note that the Community is a public forum. Therefore, checking our user's details is not possible. Furthermore, kindly follow the steps below to connect with our QBO Payroll customer team:
- Log in to your QBO account.
- Click on Help (?) at the upper right corner of your screen.
- Tap on Search, then select Contact Us.
- Select a topic to connect with the right expert.
- Choose how to contact our QB support team.
- Via a Callback, where they’ll save you a spot and call you back.
- Via Chat, start a chat with our support.
Moreover, our QBO Payroll support hours availability varies on your subscriptions. Here's a list you can refer to:
- QBO Payroll Core support team is available Monday to Friday, 6 AM to 6 PM PT.
- QBO Premium and Elite's support team are available any time on any day.
Additionally, I'm providing you with this article to assist you in generating payroll reports, which can offer valuable insights into the overall status of your business: Run payroll reports.
Reach out to me again if you have more questions about the unauthorized emails or QBO-related concerns. I'm here to answer all of them, ensuring your business runs smoothly.
