On QB app, the mileage button disappeared from the shortcut menu. Can this be fixed?

Let me help you fix the mileage button issue so you can work with QuickBooks again, Pallen.

Sometimes, you'll encounter issues with the display if you're using an outdated application. You'll want to update them. This will enhance existing features, patch security flaws, add new security features, fix bug issues, and improve app stability.

Then, refresh your data to see the latest available information in QuickBooks Online (QBO). To do so, follow the steps below:
 

For iOS:

1. Go to Settings, then tap General.
2. Tap iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App.
   
   This will free up the storage without deleting your app's documents and data.

For Android:

1. Go to Menu then tap More Options ⋮.
2. Tap Settings then Refresh Data.
3. Tap YES to confirm.

If you're still having issues with the display, you can uninstall and reinstall the app.

For iOS:

1. Tap and hold the problematic app’s icon.
2. When the menu appears, select the Remove App option

For Android:

1. Open the Google Play Store app.
2. At the top right, tap the Profile icon.
3. Tap Manage apps & devices. Manage.
4. Select the name of the app you want to delete.
5. Tap Uninstall.

Furthermore, you may experience missing or inaccurate trips on your phone or tablet or issues, check out this article for more details: Fix Mileage Tracking Issues In the QuickBooks Online Mobile App.

Reach out to us if there's anything that finds you confusing about the QuickBooks App. We'll always be right here ready to help you anytime.

Tried all of the above and hard reset of iPhone. Still missing the button

Tried all of the above, including totally removing app and reinstalling (after “offloading” didn’t work.  Have tried hard reset on iPhone also. Still don’t have mileage button on shortcut. Any other suggestions?

I appreciate you taking the time and effort when performing the troubleshooting steps shared above, jpallen455-aol-c. I see the importance of tracking mileage data efficiently, so you have everything you need to calculate deductions at tax time. 

If reinstalling and updating the app didn't help resolve the issue, you'll want to use the browser available on your device and manage mileage tracking from the online program. This way, you'll able to utilize this feature and track expenses manually.

However, if the same thing happens, I recommend contacting our Customer Care Team to review your account, conduct further research, and create an investigation ticket if necessary. Here's how you can reach them using a browser:

1. Sign in to your QuickBooks Online, then click Help.
2. Click the Search tab and click Contact Us.
3. Enter the error message in the description box and select Continue.
4. Start a chat with a support expert.

I'll also include this reference to help resolve work trip issues in your account: Fix mileage tracking issues in the QuickBooks Online mobile app.

Furthermore, you can run specific reports to help you review your business' finances and customize them when needed.

I'll keep an eye on this forum if there's anything else you need assistance with. I'll make sure to respond to any of your queries to help you keep going in managing your business. Keep safe and have a good one!

I had the same request to the QBO support team and was advised the mileage shortcut is not available. I was not aware it was even available in the past, but seems like a feature many of us that use mileage heavily would appreciate to have again as a shortcut. 

Adding the Mileage option in the shortcut menu helps you work more quickly and efficiently, pnunes. Allow me to share insights about this.

Yes, this option is available in the shortcut menu before. However, due to several updates to the program's interface, the feature has been moved inside the Expenses menu.

I can see how the functionality to easily access it on the Menu page would be beneficial to your business. I encourage sending a feature request directly to our Product Development team. Your ideas help us improve the features of the program. I'll show you how:

1. Go to the Gear menu and then select Feedback.
2. Type in your feature request in the description box.
3. Once done, click on Next.
   

You can get back on this thread to stay informed if there are any updates regarding the availability of the option. If you have any other questions about the program's features, please don't hesitate to keep us posted.

Agree--my mileage tile on the menu shortcut has disappeared too.   I know I have had it before--and I have called and they helped me get it back on there... now it happened again and disappeared.

Hello, userhannah.

I appreciate your time and effort in contacting our QuickBooks Support Team to have the Mileage feature back in the menu shortcut. 

Since the option disappeared again in the list, I recommend reaching out to them again. They have tools to securely pull up your account and use their tools to check what's causing the issue to persist. 

Here's how to contact them: 

1. Go to Help.
2. Select the Search tab, then click Contact Us.
   
   
3. Choose Ask something else.
   
   
4. Type in "missing Mileage feature in the shortcut."
   
5. Hit Continue.
   
   
6. Decide how you want to get a representative (Callback or Chat).
   
   

Feel free to drop by again if you have more concerns about the QuickBooks interface, network settings for QuickBooks, and entries. I'm here to help.