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I am still having this issue as well. Multiple chats and phone calls telling me it's fixed, then I run payroll (once a month), and it's not deducting anything. At this point I'm wondering if they even have talked to their development team? I'm beyond frustrated and tired is telling the issue over and over again.
If I were to change it to the employee paying 100%, does the deduction come out? I'm willing to do that at this point just to get this taken care of
Thanks for joining this thread, dlbloom.
There's a few things you'll want to be aware of when working with the Paid Leave Oregon program:
Since your Paid Leave Oregon isn't being deducted properly, I'd recommend making sure it's set up properly.
Here's how to set up a policy:
Next, you'll need to add your policy to employee profiles.
Please feel welcome to send a reply if there's any questions. Have an awesome day!
If you are still having issues - feel free to reach out: [phone number removed]. Not sure if this chat mod will erase that, but it's worth at shot! Or, [email removed]. Happy to troubleshoot with you and share what I learned.
After multiple chats and talk on the phone. This is still not working online. I dont know who to talk to, to get them to understand that is is not behaving like Oregon instructed them..Below is quote from Oregon and it is not behaving correctly in QB.
Employees pay 60% of the set contribution rate, and employers pay
40%. For example, if an employee made $1,000 in wages, the employee would pay $6 and
the employer would pay $4 for this paycheck. Employers may choose to pay the employee
portion as a benefit for their employees
Hello, MadCow Brewing.
Thank you for reaching out to us. We understand how important it is for you to have a positive experience with our customer service team, and we want to assure you that we are committed to addressing any issues you may be facing. Our goal is to provide you with the best possible service and support, and we will do everything we can to ensure your satisfaction.
As my colleague stated above, to set the contribution percentages and want to pay 40% of the employee's portion, you should enter "20" in the employee box, which will automatically add to the employee box. For more details about the process, please see this article: Set up Paid Leave Oregon.
If you are still experiencing issues with incorrect deductions in QuickBooks, I recommend contacting their live support team again for assistance. They have the necessary expertise and tools to help you resolve the problem efficiently. They may even offer to set up a screen-sharing session to understand the issue better and provide more personalized guidance.
Don't hesitate to click the Reply button for further questions about payroll-related concerns. I'm always willing to help you. Take care!
Why would another "chat" for 2 hours solve the problem when I have already been told there is nothing wrong when there is. I do not have time to sit and "chat" to be told the same thing over and over.
I am having the same issue. (I'm using Quickbooks Online Payroll) Has anyone gotten it to work?
This tax is not being withheld or remitted, even though I have it set up in my payroll settings and assigned to all my employees. It has been 11 months since this tax was implemented, it should be working by now.
Also, has anyone figured out what "OR FAMILY Agency ID" is? I was told by Paid Leave Oregon to just use my Bin #.
Hi there, Hazelnut.
I can see that a similar question about setting Paid Leave Oregon was also asked in a separate thread. Let me share this link so you can check the response that's posted by one of my colleagues: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/how-can-i-set-up-paid-leave-...
The Community is always here if you need anything else.
We got it to finally work, but only after it took all of the back deductions from the employee checks, so for 2 weeks they got hit pretty good and now it is finally acting normally at the 0.6% of their gross pay.
I am not sure what the Oregon ID is.
Hi there, MadCow Brewing.
I can share a way on how you can get the OR FAMLI Agency ID.
To determine your OR FAMLI Agency ID, which is an individual identification number assigned to a company that has eligible employees registered for Oregon Family Leave Insurance (OR FAMLI), we recommend contacting your state agency for assistance.
You can also use this link as a reference to go directly to your state agency's website: Access state agency websites for payroll.
Once you determine your Agency ID, you can visit this article to learn how you can enter them in QuickBooks Online Payroll: Set up Paid Leave Oregon.
If you have any further questions or need additional assistance with setting up Paid Leave for Oregon in QuickBooks Online Payroll, please feel free to ask. I'm here to help!
My paychecks are fine. We (a small employer) pay our employees' portion - 60% of 1%.
My problem is with our quarterly report. We should not have any excess wages for Paid Leave, but Quickbooks seems to think that nearly all wages for the quarter are excess. It'll let me override the Subject Wages, but not the Excess Wages. Fortunately we have to file online, so I can enter proper data. But I like to use the Quickbooks form as a worksheet so I can check everything before submitting.
On another note, QB did not count the number of employees for each month correctly. That seems really weird. The payroll summaries for each month clearly show a higher number of employees.
I appreciate you sharing the details regarding the challenges you're facing with the quarterly report and employee count, esahler. Accurate figures are crucial to ensure your reporting and compliance are smooth and reliable.
The calculation in QuickBooks for paid leave relies on how it's configured during setup. The amount displayed in the report is derived from the rate you input, as QuickBooks automatically adjusts the 60% to correspond to a 1% calculation. I suggest contacting our live expert, they have the tool to assist you to set payroll correction moving forward.
Here's how to contact our live expert:
Please be guided that our support hours are as follows:
As for the discrepancy in employee counts, there could be a syncing issue between your payroll data and what QuickBooks reports. A quick check might be to align the settings used for generating payroll summaries with those for report generation. If this inconsistency continues, I also suggest contacting our live experts to assist you to set the generation payroll settings.
You can check the Set up QuickBooks Online payroll to pay and file your payroll taxes and forms to learn about options to pay and file your forms.
You can also read Set up and pay overtime based on different hourly rates to learn how to set up overtime rates for your employees paid two different hourly rates in QuickBooks.
Its my pleasure to help if you have further questions about quarterly report and payroll setup, esahler. Just hit the Reply button and leave us a comment. We're here to assist you.
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