Pay Stub Email To Field Blank

I appreciate the detailed information you've provided about the error, Account.

Let's take some troubleshooting steps to get you back on track with QuickBooks Desktop (QBDT).

First, please make sure to run QBDT as an administrator to bypass any potential permission issues.

Once done, you'll have to re-enter your employees' email addresses to reestablish the connection between your company file and QuickBooks.

Here's how:

1. Go to Employees, then select Employees Centre.
2. Double-click on the employee's name.
3. From the Address and Contact tab, remove and re-enter the existing email address.
4. Repeat steps 2-3 for all affected employees.
5. Once done, click Save & Close.

Re-entering the email addresses is necessary after running updates to trigger a new invitation. This ensures that your employees can securely access their pay stubs and W-2s.

Alternatively, you can switch from Outlook to QuickBooks Webmail as your email service in QBDT. This change will help avoid common integration issues with Outlook, ensuring reliable email delivery directly from QuickBooks.

If you've performed all the troubleshooting steps, yet the issue persists, I recommend contacting our Live Support team. Since this is a public forum, our live experts have the necessary tools to securely access your account and further investigate the root cause of this unusual behavior.

Feel free to reply to this post if you need further assistance.

I will try this out and let you know how it works.  I appreciate the assistance.  Thanks!

I will test that out and let you know how it works.  I appreciate the assistance.  Thanks!

I did test that out and unfortunately it didn't work for me.  Thank you for the idea, though!

I was unable to get this fix to work, but I do appreciate the information.  Thanks!

I recognize your effort in following the troubleshooting steps my colleague provided and for updating us with the result, @account-on-this.

Since the issue persists even after performing the steps, I recommend that you proceed by contacting the QuickBooks Desktop (QBDT) Payroll support team to help you drill down to the root cause of this error and guide you on how to return your pay stub email to the field to be auto-filled. Here's how:

1. Select Help, then QuickBooks Desktop Help/Contact Us, or press F1.
2. Use the Search questions, keywords, or topics field to enter your question or the topic you need help with. You’ll get a list of articles related to your question or topic.
3. If you don’t get the answers you need, select Contact Us to connect to an expert for help. You can choose between getting a callback or chatting with us.
   
    

Making sure that your pay stubs are emailed correctly is essential to avoid confusion, as the option to autofill them in the email field can help lessen your work. You can always return here if you need additional questions.

Did not work for me either. Please fix this. 

It's not just Pay Stubs, it's Invoices, Sales orders, Estimates and Purchase Orders. The To field is blank, you can type a new one in, but I don't have time to do that for the volume we email out. 

This post contains a workaround that worked for me regarding fixing the issue, at least with paystubs: https://www.reddit.com/r/QuickBooks/comments/1ng09bu/comment/nev6c5m/?context=1

Your Quickbooks team had no idea how to fix the issue after spending an hour on the chat. Finally gave up.

I'm the only one out of 12 employees having this problem and I'm also the only one that did the update. It will take a few days for Intuit to fix it. 

There is a radio button button at the bottom of the 'Send Forms' window (File->Print Forms->Pay Stubs->Send Forms) that says 'Combine forms to a receipt in one email';  Uncheck that box and you should be able to email out forms and reports for now.

Thank you to the poster that found this answer on Reddit...I find most of the answers to QB problems there. 

Has this been solved yet? I am having this issue as well and I can not figure out how to fix it.