One month ago, I called support about a small issue. As a result, support remotely gave directions to run my payroll 3 times. This resulted in our payroll limit being changed to $0! I have spent over 24 hours on the phone trying to get this fixed. Yes, I have resubmitted all the bank statements. We have used this payroll service for 10 years. The problem began Jan. 17. It is Feb. 17 now and I still can't run payroll.
1-2 days I am told - it's been 4 weeks. QB support created this problem and seems unable to resolve it.
We also submitted documents to have our old company name removed. Three weeks later nothing has changed.
I was on the phone, again remotely support had me go through steps to remove old employees as QB contacts and remove our old address. It was fixed, and now I login to see it back to the old names. All changes are gone!
I am livid! How do you get in touch with someone that knows something? I currently have been on hold for 45 minutes while the support person "is checking on that". Where are superiors? Management? This is the most horrific customer service I have ever experienced.
