Payroll: Can't open payroll for my wholesale Clients. Intuit Support has been useless for a WHOLE Month? All they say is Thank you your patience. Rest assured that we will resolve this quickly for you.IT SILL IS NOT FIXED!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hi there, @cfigliolini. 

Thanks for sharing your sentiments here in the Community. I always want to ensure your concerns are taken care of immediately. 

Have you tried clearing your cache lately? Being unable to open data or unresponsive pages can be caused by browser-related issues. We can use an incognito or a private browser first to confirm. 

Here's how: 

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If that works, close out the private window and open a regular browser. Then, clear the cache to eliminate browsing data that might have caused the issue. 

Otherwise, you can try other supported browsers to help narrow down the cause of this behavior.

For future reference, check out the QuickBooks Online Standard Payroll hub for the easy steps in managing your employees and running payroll and reports. 

Let me know if you have additional concerns. I'm always around to lend a hand. 

Thank you for your reply.  I have spoken with MANY Support personnel both by chat and telephone for almost a month now.  We have done everything you suggested and NOTHING helps!

I just got off the phone with another support rep and was told that eventhough I was told that my issue was ESCALATED in PRIORITY, it real was NOT escalated.  It appears that all the previous support personnel either lied to me or don't CARE!

By the way, the last support person told me that she saw many QBOA accountants have been complaining about the same issue!!!!!!!!!!!!!!!!!!!!!!

NO SOLUTION YET!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I know that this hasn't been easy for you, cfigliolini

I can send feedback about your experience over the phone. We'd like to have this opportunity to better help you in a timely and efficient manner in the future. We want to make it up to you by making sure you get the help you need with your payroll concern.

To check the status of your case, I'd recommend getting in touch with our technical supports. I understand that you already did this several times, but I'd still encourage giving us another chance to help you out. Here's how:

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback.

In addition, if you need some resources in dealing with your other tasks or answers to frequently asked questions, you can always visit our Help Article page.

The Community is open 24/7, so please don't hesitate to visit us again with any concerns or questions you may have. Take care.

I have been talking with humans!!!

It has gotten me NO WHERE!!!!

In a last ditch effort, I sent an email the Intuit's CEO via Linkedin explaining the problem and that support has been of NO support so far!!!!!

This payroll issue needs to FIXED RIGHT AWAY!!!!!!!!!!!!!!!!!!!!!!!

The payroll issue has FINALLY been resolved!!!!!!!!!!!!!!!!!

I had received an email from Brad [Removed],Intuit Product Investigations last night to set up a phone session to go over the problem for today. I responded to his email that I would be available.

While waiting for his response, I checked one of my client's files to see if I still had the inability to open payroll.  Well, it FINALLY worked.

Just as I clicked "send" on my email to let him know it was now working, I received an email from him saying it should now be working. :-)

I'm very happy now!!!!!!!!!!!!!!!!!!!! 

THANK YOU!!!!!!!!!!!!!!!!!!!!!