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Carolexx
Level 5

Payroll "credit refund"

I am trying to reconcile my payroll account.  My bank account has a "refund" from Payroll for a small amount.  This amount is not showing up in my reconciliation page with the rest of the entries from the Payroll Service provided by QB.  It's usually a quick reconcile with just a few checks to the 401k etc.  This time I cannot find this "refund" amount from payroll.  I have looked in the register at all the accounts where this should have been placed and nothing.  i have run reports to search for the amount in the GL and AR but there is no entry for the amount of the refund so my question is, where is this refund coming from?  The bank says Payroll account but I don't see it there so how do I enter this refund to reconcile my account?????

3 Comments 3
RoseJillB
QuickBooks Team

Payroll "credit refund"

I see what you’re aiming to accomplish with your reconciliation, Carolexx. Let's pinpoint where this refund is coming from and how it should be recorded for accurate books.

 

To locate the amount associated with the payroll credited to you, we can run your Payroll Liability Balances Report. There, we can check the outstanding payroll-related obligations or if you have overpaid payroll taxes, resulting in a refund.

 

Here's how:

 

  1. Go to the Reports menu and select Employees & Payroll.
  2. Choose Payroll Liability Balances Report.
  3. If applicable, you can click Customize Report and change the report period.

 

If the amount is still in question, the check may include interest, or part of the refund may have been applied to past-due taxes. To sort it out, let's review the refund notice to verify what specific steps we can perform to record it in QuickBooks Desktop (QBDT).

 

Once done, we can follow the applicable scenario to create the refund check under Step 2: Enter your payroll liability refund check, outlined in this article: Handle a payroll tax refund from an agency in QuickBooks Desktop Payroll.

 

After entering the transaction, you can match it to your bank records and proceed with reconciling your account.

 

You can reply to this thread if you require further assistance managing payroll transactions or bank reconciliation.

Carolexx
Level 5

Payroll "credit refund"

Thank you for understanding what is happening.  However, the amount did not exactly match.  It was off by a few dollars and not related to any other figures I can find.  The refund in the bank states just QuicBooks Payroll so perhaps it's just a refund from the entire payroll amount they took too much by mistake?  I don't like guessing and would like to find the figure but it's not in payroll liabilities.

Tori B
QuickBooks Team

Payroll "credit refund"

Hey there, @Carolexx.

 

Thanks for checking back with us. I hope your day is going great. 

 

For this one, I recommend reaching out to our Payroll Support Team. This way, one of our agents can review your account in a secure environment and investigate this matter further to see why you have a refund listed. 

 

You can use this link to connect with our team directly: Payroll Support Team.

 

I appreciate your patience while getting this sorted out. Please don't hesitate to let me know if you have any additional questions or concerns. Have a good one! 

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