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marcus-mead-pub
Level 1

Payroll did not get deposited to all employee accounts this morning. Anyone else?

 
4 Comments 4
Allyk
Level 1

Payroll did not get deposited to all employee accounts this morning. Anyone else?

Our entire office did not get paid either. 

FritzF
Moderator

Payroll did not get deposited to all employee accounts this morning. Anyone else?

Hi, @marcus-mead-pub and @Allyk.

 

We’re aware that there’s an issue with the Direct Deposit payroll for April 30. Please know that we’re actively working on resolving this, so the employees will get paid on time.

 

We’re tracking each of the affected customer accounts to see if we can make the deposit sooner, or provide you with a specific time-frame. For now, the bank has until 5pm to deposit the funds to the employee accounts.

 

Also, please note there isn’t a need to cancel the payroll and create paper checks. While we’re looking for an immediate fix, we suggest subscribing to this link to get updates about the status of the issue: http://status.quickbooks.intuit.com/?subscription_confirmed=true.

 

We request your patience till we get back with an update. Please know that we will surely keep the Community on track so keep an eye out here and on your email.

skcurry
Level 1

Payroll did not get deposited to all employee accounts this morning. Anyone else?

If we wait until 5pm to see if the issue MIGHT be fixed, we're unable to cut checks or make wire transfers to make absolutely sure employees are paid today. This answer isn't acceptable.

 

Tori B
QuickBooks Team

Payroll did not get deposited to all employee accounts this morning. Anyone else?

Hello, @skcurry

 

Thank you for sharing your concerns with us and continuing your patience.

 

I'm here to announce that we have resolved the issue and your employees should expect to see the funds available in their bank account by end of day today.

 

Please don't hesitate to reach back out if you have any questions or concerns. We're always around to lend a hand. Take care! 

 

 

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