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familiarroads142
Level 1

Payroll did not go through today why?

The workforce did not go through today what going on?
4 Comments 4
desantisdesigns
Level 1

Payroll did not go through today why?

Same problem here, usually goes through in the early AM. I received the QB email saying it's been processed but my employees still have not received their direct deposit.

JessT
Moderator

Payroll did not go through today why?

Hi familiarroads142 and desantisdesigns,

 

We’re aware that there’s an issue with the Direct Deposit payroll for April 30. Please know that we’re actively working on resolving this, so the employees will get paid on time.

 

We’re tracking each of the affected customer accounts to see if we can make the deposit sooner, or provide you with a specific time frame. For now, the bank has until 5 PM to deposit the funds to the employee accounts.

 

Also, please note there isn’t a need to cancel the payroll and create paper checks. While we’re looking for an immediate fix, we suggest subscribing to this link to get updates about the status of the issue: http://status.quickbooks.intuit.com/?subscription_confirmed=true.

 

We request for your patience till we get back with an update. Please know that we will surely keep the Community on track, so keep an eye out here and on your email.

elizabethsteffen
Level 1

Payroll did not go through today why?

Please add me to your tracking.

KlentB
Moderator

Payroll did not go through today why?

Hi there, elizabethsteffen.

 

We'd like to inform you that the direct deposit issue is already resolved, and your employee should get their pay by the end of the day. Please follow this link for more details: http://status.quickbooks.intuit.com/incidents/jnhwslhtskgd

 

We thank you for your patience and time to post in the Community. Have a great rest of the weekend!

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